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BSC and benchmark development for an e‐commerce SME

7 references·5 citing·34 second hop

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References

1992The balanced scorecard : measures that drive performance12,082 cited
1992The balanced scorecard--measures that drive performance.7,979 cited
1996Using the balanced scorecard as a strategic management system5,014 cited
1998Putting the Balanced Scorecard to Work2,180 cited
1997Balanced scorecard : strategien erfolgreich umsetzen610 cited
2000Performance Drivers: A Practical Guide to Using the Balanced Scorecard481 cited
2003Setting benchmarks and evaluating balanced scorecards with data envelopment analysis92 cited

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2010E-Marketing-A literature Review from a Small Businesses perspective146 cited
2016Service performance evaluation using data envelopment analysis and balance scorecard approach: an application to automotive industry43 cited
2009A business excellence model for the hotel sector: implementation to high‐class Greek hotels34 cited
2013Balance Scorecard and Performance Measurement in a Greek Industry20 cited
2008An endless debate: the sense and nonsense of budgeting16 cited

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