References

• 2000A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation15,027 cited
• 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
• 2003Shaping Agility through Digital Options: Reconceptualizing the Role of Information Technology in Contemporary Firms13,235 cited
• 1993The productivity paradox of information technology2,508 cited
• 1996Paradox Lost? Firm-Level Evidence on the Returns to Information Systems Spending2,114 cited
• 1995Service Quality: A Measure of Information Systems Effectiveness1,765 cited
• 1996Productivity, Business Profitability, and Consumer Surplus: Three Different Measures of Information Technology Value1,21,628 cited
• 2003IT doesn't matter.1,614 cited
• 2000Factors That Influence the Social Dimension of Alignment Between Business and Information Technology Objectives11,403 cited
• 2001Alignment Between Business and IS Strategies: A Study of Prospectors, Analyzers, and Defenders1,117 cited
• 1999Arrangements for Information Technology Governance: A Theory of Multiple Contingencies11,053 cited
• 1998Core IS Capabilities for Exploiting Information Technology920 cited
• 1994Information systems outsourcing: Myths, metaphors and realities666 cited
• 2002Why Haven't We Mastered Alignment? The Importance of the Informal Organization Structure