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Key quality factors at urban interchanges
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Key quality factors at urban interchanges (2014)Key quality factors at urban interchangesA classification tree approach to identify key factors of transit service quality (2012)A classification tree approac…Modelling gender perception of quality in interurban bus services (2011)Modelling gender perception o…Intermodal exchange stations in the city of Madrid (2011)Intermodal exchange stations …Modelling user perception of bus transit quality (2010)Modelling user perception of …A Stated Preference Experiment for Measuring Service Quality in Public Transport (2008)A Stated Preference Experimen…Understanding attitudes towards public transport and private car: A qualitative study (2007)Understanding attitudes towar…Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Service Quality Attributes Af…The desired quality of integrated multimodal travel information in public transport: Customer needs for time and effort savings (2006)The desired quality of integr…The demand for public transport: The effects of fares, quality of service, income and car ownership (2006)The demand for public transpo…The Demand Performance of Bus Rapid Transit (2005)The Demand Performance of Bus…Implementing Quality Improvements in Public Transport (2004)Implementing Quality Improvem…Transport user needs and marketing public transport (2002)Transport user needs and mark…Seamless, accessible travel: users’ views of the public transport journey and interchange (2000)Seamless, accessible travel: …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Investigating service perception dynamics of transportation hub users through social media data (2025)Investigating service percept…Dynamic Management Tool for Improving Passenger Experience at Transport Interchanges (2025)Dynamic Management Tool for I…Analysis of the factors influencing university community satisfaction about public transport trips in small and medium-sized cities in Brazil (2024)Analysis of the factors influ…Do users' characteristics really influence the perceived service quality of Multimodal Transportation Hub (MMTH)? An association rules mining approach (2023)Do users' characteristics rea…A New Perspective on Supporting Vulnerable Road Users’ Safety, Security and Comfort through Personalized Route Planning (2023)A New Perspective on Supporti…Modelling quality of service in a fixed route shared taxi (Jitney) (2022)Modelling quality of service …Measuring the Service Quality at Multimodal Public Transport Interchanges: A Needs-Driven Approach (2022)Measuring the Service Quality…Evaluating service quality of Multimodal Transportation Hub (MMTH) in Delhi, India: A gender-based perspective (2022)Evaluating service quality of…An approach towards estimating critical value of waiting time at transit stops (2020)An approach towards estimatin…Quality cost in bus operations based on activity-based costing (2016)Quality cost in bus operation…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. 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(2013)Linking modal choice to motility: A comprehensive review (2013)Determinants of low-carbon transport mode adoption: systematic review of reviews (2020)The theory of planned behavior (1991)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Travel and Subjective Well-Being: A Focus on Findings, Methods and Future Research Needs (2013)The happy commuter: A comparison of commuter satisfaction across modes (2014)The Discovery of Grounded Theory (2017)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)The Application of Electronic Computers to Factor Analysis (1960)Perceived service quality in bus transit service: A structural equation approach (2013)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Stated choice methods analysis and applications (2000)Transit Price Elasticities and Cross - Elasticities (2004)Quality attributes of public transport that attract car users: A research review (2012)Modal share changes due to COVID-19: The case of Budapest (2020)Theory of routine mode choice decisions: An operational framework to increase sustainable transportation (2013)Perceived accessibility, mobility, and connectivity of public transportation systems (2015)Exploring the distances people walk to access public transport (2019)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2007Understanding attitudes towards public transport and private car: A qualitative study1,200 cited
  • 2006The demand for public transport: The effects of fares, quality of service, income and car ownership722 cited
  • 2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
  • 2010Modelling user perception of bus transit quality340 cited
  • 2006The desired quality of integrated multimodal travel information in public transport: Customer needs for time and effort savings276 cited
  • 2008A Stated Preference Experiment for Measuring Service Quality in Public Transport271 cited
  • 2000Seamless, accessible travel: users’ views of the public transport journey and interchange232 cited
  • 2012A classification tree approach to identify key factors of transit service quality193 cited
  • 2005The Demand Performance of Bus Rapid Transit132 cited
  • 2002Transport user needs and marketing public transport116 cited
  • 2004Implementing Quality Improvements in Public Transport99 cited
  • 2011Modelling gender perception of quality in interurban bus services47 cited
  • 2011Intermodal exchange stations in the city of Madrid33 cited

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Cited by

  • 2025Investigating service perception dynamics of transportation hub users through social media data19 cited
  • 2022Evaluating service quality of Multimodal Transportation Hub (MMTH) in Delhi, India: A gender-based perspective19 cited
  • 2022Modelling quality of service in a fixed route shared taxi (Jitney)12 cited
  • 2023Do users' characteristics really influence the perceived service quality of Multimodal Transportation Hub (MMTH)? An association rules mining approach11 cited
  • 2023A New Perspective on Supporting Vulnerable Road Users’ Safety, Security and Comfort through Personalized Route Planning9 cited
  • 2020An approach towards estimating critical value of waiting time at transit stops8 cited
  • 2016Quality cost in bus operations based on activity-based costing6 cited
  • 2022Measuring the Service Quality at Multimodal Public Transport Interchanges: A Needs-Driven Approach6 cited
  • 2025Dynamic Management Tool for Improving Passenger Experience at Transport Interchanges4 cited
  • 2024Analysis of the factors influencing university community satisfaction about public transport trips in small and medium-sized cities in Brazil4 cited