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Improving Product Design Using Quality Function Deployment: The School Furniture Case in Developing Countries
7 references·16 citing·39 second hop
Improving Product Design Using Quality Function Deployment: The School Furniture Case in Developing Countries (2003)Improving Product Design Using Quality Fu…Quality function deployment (2012)Quality function deploymentQuality function deployment (QFD) — A means for developing usable products (1996)Quality function deployment (…QFD: The problem of comparing technical/engineering design requirements (1995)QFD: The problem of comparing…Quality Function Deployment: Linking a Company With Its Customers (1993)Quality Function Deployment: …Quality Function Deployment : Integrating Customer Requirements into Product Design (1990)Quality Function Deployment :…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A new method for quality function deployment using double hierarchy hesitant fuzzy linguistic term sets and axiomatic design approach (2021)A new method for quality func…Passenger Satisfaction Evaluation of Public Transportation in Istanbul by Using Fuzzy Quality Function Deployment Methodology (2018)Passenger Satisfaction Evalua…A new proposal to improve the customer competitive benchmarking in QFD (2018)A new proposal to improve the…The strategy for enhancing consumer intention to dine at green restaurants: three-phase decision-making model (2015)The strategy for enhancing co…Prioritization of QFD Customer Requirements Based on the Law of Comparative Judgments (2015)Prioritization of QFD Custome…Exploring antecedents of extended supply chain performance measures (2015)Exploring antecedents of exte…Customer requirement prioritization on QFD: a new proposal based on the generalized Yager’s algorithm (2015)Customer requirement prioriti…Quality education service: put your feet in their shoes (2013)Quality education service: pu…Developing strategies for improving the service quality of casual-dining restaurants: New insights from integrating IPGA and QFD analysis (2013)Developing strategies for imp…International business curriculum design: identifying the voice of the customer using QFD (2011)International business curric…DETERMINING CUSTOMER NEEDS PRIORITIES FOR IMPROVING SERVICE QUALITY USING QFD (2011)DETERMINING CUSTOMER NEEDS PR…PRIORITIZATION OF CUSTOMER NEEDS IN HOUSE OF QUALITY USING CONJOINT ANALYSIS (2010)PRIORITIZATION OF CUSTOMER NE…Designing a supply chain management academic curriculum using QFD and benchmarking (2008)Designing a supply chain mana…Defining Characteristics for Product Development Using Quality Function Deployment: A Case Study on Indian Bikes (2008)Defining Characteristics for …A QFD and SERVQUAL Approach to Hotel Service Design (2008)A QFD and SERVQUAL Approach t…Building an activity-based costing hospital model using quality function deployment and benchmarking (2005)Building an activity-based co…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)The House of Quality (1988)Remarks on the Analytic Hierarchy Process (1990)The outranking approach and the foundations of electre methods (1991)A new approach for evaluation of risk priorities of failure modes in FMEA (2001)Combining the Analytic Hierarchy Process and Quality Function Deployment for a Location Decision from a Requirement Perspective (2001)Failure modes and effects analysis using integrated weight-based fuzzy TOPSIS (2013)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Supply Chain Management: Relationships, Chains and Networks (1996)Supply chain management: a strategic perspective (2002)Improving outpatient services for elderly patients in Taiwan: A qualitative study (2010)A new benchmarking approach in Cold Chain (2011)Quality from Customer Needs to Customer Satisfaction (1994)Material selection using analytical hierarchy process (2006)Performance measurement of supply chain management using the analytical hierarchy process (2007)Quality function deployment: more than a design tool (2018)A Service Quality Model and its Marketing Implications (1984)The Behavioral Consequences of Service Quality (1996)Applying Activity Based Costing (ABC) Method to Calculate Cost Price in Hospital and Remedy Services. (2012)Application of the Activity-Based Costing Method for Unit-Cost Calculation in a Hospital (2015)The Integration between Service Value and Service Recovery in the Hospitality Industry: An Application of QFD and ANP (2018)Book Review: The World Is Flat: A Brief History of the Twenty-First Century by Thomas L. Friedman. New York: Farrar, Straus and Giroux, 2005 (2006)The Internationalization of Higher Education: Motivations and Realities (2007)Exploring the drivers of service quality perceptions in the tertiary education sector (2014)Quality Function Deployment in Higher Education (2014)Understanding the antecedents of knowledge sharing behaviour and its relationship to team effectiveness and individual learning (2019)Integrating R&D and Marketing: A Review and Analysis of the Literature (1996)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)The Theory and Practice of Online Learning (2008)Customer satisfaction, customer retention, and market share (1993)THE LAST PLANNER SYSTEM OF PRODUCTION CONTROL (2000)Quality function deployment: A literature review (2002)Sharpening logistics customer service strategy planning by applying Kano's quality element classification (1998)Operations management (2001)Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines (2009)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1990Quality Function Deployment : Integrating Customer Requirements into Product Design1,680 cited
  • 2012Quality function deployment1,105 cited
  • 1993Quality Function Deployment: Linking a Company With Its Customers129 cited
  • 1996Quality function deployment (QFD) — A means for developing usable products105 cited
  • 1995QFD: The problem of comparing technical/engineering design requirements85 cited

Cited by

  • 2008Designing a supply chain management academic curriculum using QFD and benchmarking60 cited
  • 2011International business curriculum design: identifying the voice of the customer using QFD56 cited
  • 2005Building an activity-based costing hospital model using quality function deployment and benchmarking43 cited
  • 2015Exploring antecedents of extended supply chain performance measures41 cited
  • 2015Prioritization of QFD Customer Requirements Based on the Law of Comparative Judgments40 cited
  • 2015Customer requirement prioritization on QFD: a new proposal based on the generalized Yager’s algorithm39 cited
  • 2013Quality education service: put your feet in their shoes

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25 cited
  • 2008A QFD and SERVQUAL Approach to Hotel Service Design24 cited
  • 2018Passenger Satisfaction Evaluation of Public Transportation in Istanbul by Using Fuzzy Quality Function Deployment Methodology24 cited
  • 2013Developing strategies for improving the service quality of casual-dining restaurants: New insights from integrating IPGA and QFD analysis22 cited
  • 2015The strategy for enhancing consumer intention to dine at green restaurants: three-phase decision-making model22 cited
  • 2018A new proposal to improve the customer competitive benchmarking in QFD19 cited
  • 2021A new method for quality function deployment using double hierarchy hesitant fuzzy linguistic term sets and axiomatic design approach18 cited
  • 2010PRIORITIZATION OF CUSTOMER NEEDS IN HOUSE OF QUALITY USING CONJOINT ANALYSIS17 cited
  • 2008Defining Characteristics for Product Development Using Quality Function Deployment: A Case Study on Indian Bikes16 cited
  • 2011DETERMINING CUSTOMER NEEDS PRIORITIES FOR IMPROVING SERVICE QUALITY USING QFD14 cited