Recruitment Sources and Post‐Hire Outcomes: The Mediating Role of Unmet Expectations

Klaus Moser

69 citations0/0 files storedInternational Journal of Selection and Assessment

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Employer Branding and e-HRM Job Satisfaction and Organizational Behavior Human Resource and Talent Management

Abstract

Two decades ago it was hypothesized that met expectations mediate the relationship between recruitment sources (internal vs. external) and post‐hire outcomes. The current study tested this mediator hypothesis with new employees and found that those who entered the organization via internal recruitment sources experienced less unmet expectations than employees recruited via external recruitment sources. In addition, unmet expectations mediated the relation between type of recruitment source (internal vs. external) and both job satisfaction and organizational commitment. The study also found a considerable number of employees who reported that they have used multiple recruitment sources.

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References

1990A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment.2001The job satisfaction-job performance relationship: A qualitative and quantitative review.1997Overall job satisfaction: How good are single-item measures?1996THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON PERCEPTIONS OF ORGANIZATIONAL PERFORMANCE.1980Surprise and Sense Making: What Newcomers Experience in Entering Unfamiliar Organizational Settings 1992Effects of work values on job choice decisions.1983JOB SATISFACTION: ARE ALL THE PARTS THERE?2000Research on Employee Recruitment: So Many Studies, So Many Remaining Questions

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