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The Management of Hotel Operations
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The Management of Hotel Operations (1989)The Management of Hotel OperationsPerformance analysis of the Gulf hotel industry: A Malmquist index with bias correction (2011)Performance analysis of the G…Measuring service quality of conventional and Islamic banks: a comparative analysis (2011)Measuring service quality of …Synthesizing the Effects of Service Quality, Value, and Customer Satisfaction on Behavioral Intentions in the Motel Industry (2010)Synthesizing the Effects of S…Education as Service: The Understanding of University Experience Through the Service Logic (2009)Education as Service: The Und…Innovation in food service technology and its strategic role (2006)Innovation in food service te…Competencies for a career in the hospitality industry: an Indian perspective (2006)Competencies for a career in …Productivity in hotels: a stepwise data envelopment analysis of hotels' rooms division processes (2005)Productivity in hotels: a ste…Factors influencing productivity in small island hotels (2005)Factors influencing productiv…Using Data Envelopment Analysis for Measuring and Benchmarking Productivity in the Hotel Sector (2004)Using Data Envelopment Analys…Service productivity (2004)Service productivityRethinking performance measures: assessing progress in UK hotels (2001)Rethinking performance measur…What is this thing called service? 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  • 2009Education as Service: The Understanding of University Experience Through the Service Logic303 cited
  • 2010Synthesizing the Effects of Service Quality, Value, and Customer Satisfaction on Behavioral Intentions in the Motel Industry241 cited
  • 2004Service productivity209 cited
  • 2001Rethinking performance measures: assessing progress in UK hotels204 cited
  • 1999What is this thing called service?159 cited
  • 1995Yield management: an overview157 cited
  • 2006Competencies for a career in the hospitality industry: an Indian perspective148 cited
  • 2004Using Data Envelopment Analysis for Measuring and Benchmarking Productivity in the Hotel Sector142 cited
  • 1994New perspectives on productivity in hotels: some advances and new directions134 cited
  • 1998Research and development in hospitality accounting and financial management122 cited
  • 2006Innovation in food service technology and its strategic role115 cited
  • 2005Factors influencing productivity in small island hotels108 cited
  • 2005Productivity in hotels: a stepwise data envelopment analysis of hotels' rooms division processes99 cited
  • 2011Measuring service quality of conventional and Islamic banks: a comparative analysis

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84 cited
  • 1992Labour turnover in London hotels and the cost effectiveness of preventative measures65 cited
  • 2011Performance analysis of the Gulf hotel industry: A Malmquist index with bias correction52 cited