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The customisation framework for roadmapping product-service integration
16 references·11 citing·43 second hop
The customisation framework for roadmapping product-service integration (2011)The customisation framework for roadmappi…Challenges in transforming manufacturing organisations into product‐service providers (2010)Challenges in transforming ma…How to sell services more profitably. (2008)How to sell services more pro…State-of-the-art in product-service systems (2007)State-of-the-art in product-s…New measurement scales for evaluating perceptions of the technology‐mediated customer service experience (2004)New measurement scales for ev…Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet (2004)Eight types of product–servic…Managing the transition from products to services (2003)Managing the transition from …A strategic design approach to develop sustainable product service systems: examples taken from the ‘environmentally friendly innovation’ Italian prize (2003)A strategic design approach t…The problem of solutions: Balancing clients and capabilities (2002)The problem of solutions: Bal…Clarifying the concept of product–service system (2002)Clarifying the concept of pro…The Purchasing of Full-Service Contracts: (2001)The Purchasing of Full-Servic…Refining and Extending the Business Model With Information Technology: Dell Computer Corporation (2000)Refining and Extending the Bu…Go Downstream: The New Profit Imperative in Manufacturing (1999)Go Downstream: The New Profit…Proactive product service strategies: An application in the European health market (1997)Proactive product service str…Service Management for Competitive Advantage (1994)Service Management for Compet…The Price Bundling of Services: A Normative Framework (1987)The Price Bundling of Service…Marketing and Technology: A Strategic Coalignment (1987)Marketing and Technology: A S…An agent-based approach to quantify the uncertainty in Product-Service System contract decisions: A case study in the machine tool industry (2020)An agent-based approach to qu…A Strategic Planning Method to Guide Product—Service System Development and Implementation (2020)A Strategic Planning Method t…Reinventing product-service systems: the case of Singapore (2019)Reinventing product-service s…Revisiting industrial organization: Product service systems insight (2018)Revisiting industrial organiz…FACTORS THAT CONTRIBUTE TO THE USE OF MODULARISATION IN THE AUTOMOTIVE INDUSTRY: A SURVEY IN BRAZIL (2018)FACTORS THAT CONTRIBUTE TO TH…Definition of a conceptual scale of servitization: Proposal and preliminary results (2018)Definition of a conceptual sc…Using a design structure matrix to support technology roadmapping for product–service systems (2017)Using a design structure matr…The identification of new service opportunities: a case-based morphological analysis (2016)The identification of new ser…Photocopier Industry: At the Forefront of Servitization (2014)Photocopier Industry: At the …Organizational empowerment and service strategy in manufacturing (2014)Organizational empowerment an…A framework for the selection of Six Sigma projects in services: case studies of banking and health care services in Taiwan (2012)A framework for the selection…The Service Economy (1968)Product–Service Systems (PSS) business models and tactics – a systematic literature review (2014)Towards a more Circular Economy: Proposing a framework linking sustainable public procurement and sustainable business models (2016)Circular business models: A review (2020)Competitive advantage, creating and sustaining superior performance (1985)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive advantage: creating and sustaining superior performance (1998)Designing the Business Models for Circular Economy—Towards the Conceptual Framework (2016)Sustainable business model innovation: A review (2018)The Relevance of Circular Economy Practices to the Sustainable Development Goals (2018)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. 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(2006)Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel (2009)Designing e-government services: key service attributes and citizen preference structures (2011)Information and Consumer Behavior (1970)Buyers' Subjective Perceptions of Price (1973)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Service strategies within the manufacturing sector: benefits, costs and partnership (2001)Marketing Models of Service and Relationships (2006)Supplier selection and order lot sizing modeling: A review (2006)Product-service systems: a literature review on integrated products and services (2013)Evolving to a New Dominant Logic for Marketing (2003)IT competency and firm performance: is organizational learning a missing link? (2003)Service Innovation: A Service-Dominant Logic Perspective1 (2015)Product-services as a research field: past, present and future. Reflections from a decade of research (2006)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Sustainable supply chains: An introduction (2007)
this work references cited by second hop

References

  • 2004Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet2,458 cited
  • 2003Managing the transition from products to services2,328 cited
  • 2002Clarifying the concept of product–service system2,168 cited
  • 2007State-of-the-art in product-service systems1,978 cited
  • 1999Go Downstream: The New Profit Imperative in Manufacturing1,068 cited
  • 2003A strategic design approach to develop sustainable product service systems: examples taken from the ‘environmentally friendly innovation’ Italian prize764 cited
  • 1987The Price Bundling of Services: A Normative Framework607 cited
  • 2010Challenges in transforming manufacturing organisations into product‐service providers567 cited
  • 2004New measurement scales for evaluating perceptions of the technology‐mediated customer service experience419 cited
  • 1987Marketing and Technology: A Strategic Coalignment407 cited
  • 1994Service Management for Competitive Advantage293 cited
  • 2008How to sell services more profitably.276 cited
  • 2001The Purchasing of Full-Service Contracts:269 cited
  • 2000Refining and Extending the Business Model With Information Technology: Dell Computer Corporation194 cited
  • 2002The problem of solutions: Balancing clients and capabilities

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193 cited
  • 1997Proactive product service strategies: An application in the European health market179 cited
  • Cited by

    • 2012A framework for the selection of Six Sigma projects in services: case studies of banking and health care services in Taiwan33 cited
    • 2018Definition of a conceptual scale of servitization: Proposal and preliminary results32 cited
    • 2020An agent-based approach to quantify the uncertainty in Product-Service System contract decisions: A case study in the machine tool industry31 cited
    • 2017Using a design structure matrix to support technology roadmapping for product–service systems27 cited
    • 2014Photocopier Industry: At the Forefront of Servitization27 cited
    • 2020A Strategic Planning Method to Guide Product—Service System Development and Implementation22 cited
    • 2018Revisiting industrial organization: Product service systems insight20 cited
    • 2019Reinventing product-service systems: the case of Singapore15 cited
    • 2014Organizational empowerment and service strategy in manufacturing15 cited
    • 2016The identification of new service opportunities: a case-based morphological analysis11 cited
    • 2018FACTORS THAT CONTRIBUTE TO THE USE OF MODULARISATION IN THE AUTOMOTIVE INDUSTRY: A SURVEY IN BRAZIL5 cited