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Customer integration within service development—A review of methods and an analysis of insitu and exsitu contributions
16 references·16 citing·41 second hopsampled
Customer integration within service development—A review of methods and an analysis of insitu and exsitu contributions (2011)Customer integration within service devel…Spark Innovation through Empathic Design (2011)Spark Innovation through Empa…What's in it for me? Creating and appropriating value in innovation-related coopetition (2009)What's in it for me? Creating…Service, value networks and learning (2009)Service, value networks and l…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…From goods to service(s): Divergences and convergences of logics (2008)From goods to service(s): Div…Competing through service: Insights from service-dominant logic (2006)Competing through service: In…Adopting a service logic for marketing (2006)Adopting a service logic for …Value Creation by Toolkits for User Innovation and Design: The Case of the Watch Market (2004)Value Creation by Toolkits fo…The Four Service Marketing Myths (2004)The Four Service Marketing My…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The service concept: the missing link in service design research? (2002)The service concept: the miss…Reframing business: when the map changes the landscape (2002)Reframing business: when the …Reframing Business: When the Map Changes the Landscape (2001)Reframing Business: When the …Wellsprings of knowledge: building and sustaining the sources of innovation (1996)Wellsprings of knowledge: bui…Toward a knowledge‐based theory of the firm (1996)Toward a knowledge‐based theo…“Sticky Information” and the Locus of Problem Solving: Implications for Innovation (1994)“Sticky Information” and the …Architecting and Developing Big Data-Driven Innovation (DDI) in the Digital Economy (2021)Architecting and Developing B…Social media as tool for facilitating knowledge creation and innovation in small and medium enterprises (2018)Social media as tool for faci…Collaborative innovation in tourism and hospitality: a systematic review of the literature (2018)Collaborative innovation in t…Integrated marketing communication – from an instrumental to a customer-centric perspective (2017)Integrated marketing communic…Co-designing services with vulnerable consumers (2017)Co-designing services with vu…A bricolage perspective on service innovation (2017)A bricolage perspective on se…A service perspective (2016)A service perspectiveThe role of users and customers in digital innovation: Insights from B2B manufacturing firms (2015)The role of users and custome…Frontline employees’ collaboration in industrial service innovation: routes of co-creation’s effects on new service performance (2015)Frontline employees’ collabor…Developing a forest-based wellbeing tourism product together with customers – An ethnographic approach (2015)Developing a forest-based wel…A self-determination theory perspective on customer participation in service development (2015)A self-determination theory p…A unified model of the co-creation process (2014)A unified model of the co-cre…Uncovering Collaborative Value Creation Patterns and Establishing Corresponding Customer Roles (2013)Uncovering Collaborative Valu…The emergence of the new service marketing: Nordic School perspectives (2012)The emergence of the new serv…Technology Innovation Management Review (2012)Technology Innovation Managem…Co‐creation in Radical Service Innovation: A Systematic Analysis of Microlevel Processes (2012)Co‐creation in Radical Servic…An Inquiry into the Nature and Causes of the Wealth of Nations (1776)Service-dominant logic: continuing the evolution (2007)Coproduction of healthcare service (2015)Progress and prospects for event tourism research (2015)Influencers on Instagram: Antecedents and consequences of opinion leadership (2018)From value chain to value constellation: designing interactive strategy. (1993)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Institutions and axioms: an extension and update of service-dominant logic (2015)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Managing the co-creation of value (2007)The Strength of Weak Ties (1973)Customer experience management: toward implementing an evolving marketing concept (2015)S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)Digital Content Marketing's Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and Implications (2018)Personal Knowledge: Towards a Post-Critical Philosophy (1959)An Evolutionary Theory of Economic Change. (1983)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)The Knowledge-creating company: How Japanese companies create the dynamics of innovation (1997)The Search-Transfer Problem: The Role of Weak Ties in Sharing Knowledge across Organization Subunits (1999)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Mass customization: The new frontier in business competition (1999)Marketing management: analysis. planning. implementation and control (2000)Whither Services Marketing? (2004)Contextualization and value-in-context: How context frames exchange (2011)Service-dominant logic 2025 (2016)The Nature of the Firm (1937)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? (2000)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)Psychological Safety and Learning Behavior in Work Teams (1999)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation1 (2005)Customer value: a review of recent literature and an integrative configuration (2004)Directions for future research in project management: The main findings of a UK government-funded research network (2006)The smart circular economy: A digital-enabled circular strategies framework for manufacturing companies (2020)
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References

  • 1996Toward a knowledge‐based theory of the firm16,143 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1994“Sticky Information” and the Locus of Problem Solving: Implications for Innovation3,720 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 1996Wellsprings of knowledge: building and sustaining the sources of innovation2,085 cited
  • 2006Competing through service: Insights from service-dominant logic1,704 cited
  • 2004The Four Service Marketing Myths1,339 cited
  • 2008From goods to service(s): Divergences and convergences of logics1,025 cited
  • 2009Service, value networks and learning983 cited
  • 2001Reframing Business: When the Map Changes the Landscape928 cited
  • 2006Adopting a service logic for marketing887 cited
  • 2004Value Creation by Toolkits for User Innovation and Design: The Case of the Watch Market792 cited
  • 2011Spark Innovation through Empathic Design790 cited
  • 2002The service concept: the missing link in service design research?766 cited
  • 2002Reframing business: when the map changes the landscape593 cited

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2009
What's in it for me? Creating and appropriating value in innovation-related coopetition
569 cited

Cited by

  • 2015The role of users and customers in digital innovation: Insights from B2B manufacturing firms236 cited
  • 2017A bricolage perspective on service innovation220 cited
  • 2012Co‐creation in Radical Service Innovation: A Systematic Analysis of Microlevel Processes210 cited
  • 2012Technology Innovation Management Review207 cited
  • 2018Collaborative innovation in tourism and hospitality: a systematic review of the literature181 cited
  • 2017Co-designing services with vulnerable consumers167 cited
  • 2018Social media as tool for facilitating knowledge creation and innovation in small and medium enterprises164 cited
  • 2012The emergence of the new service marketing: Nordic School perspectives143 cited
  • 2015Frontline employees’ collaboration in industrial service innovation: routes of co-creation’s effects on new service performance139 cited
  • 2015A self-determination theory perspective on customer participation in service development135 cited
  • 2013Uncovering Collaborative Value Creation Patterns and Establishing Corresponding Customer Roles133 cited
  • 2015Developing a forest-based wellbeing tourism product together with customers – An ethnographic approach123 cited
  • 2017Integrated marketing communication – from an instrumental to a customer-centric perspective115 cited
  • 2016A service perspective114 cited
  • 2014A unified model of the co-creation process108 cited
  • 2021Architecting and Developing Big Data-Driven Innovation (DDI) in the Digital Economy102 cited