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What influences guests' emotions? The case of high‐quality hotels
16 references·9 citing·29 second hop
What influences guests' emotions? The case of high‐quality hotels (2009)What influences guests' emotions? The cas…Welcome to the experience economy (2019)Welcome to the experience eco…Atmospheric Effects on Shopping Behavior (2000)Atmospheric Effects on Shoppi…The experience economy: work is theatre & every business a stage (1999)The experience economy: work …Welcome to the experience economy. (1998)Welcome to the experience eco…River Magic: Extraordinary Experience and the Extended Service Encounter (1993)River Magic: Extraordinary Ex…Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction (1993)Assessing the Dimensionality …Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Emotion And Adaptation (1991)Emotion And AdaptationSERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Emotion: A Psychoevolutionary Synthesis (1980)Emotion: A Psychoevolutionary…Beyond boredom and anxiety (1975)Beyond boredom and anxietyAtmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…An approach to environmental psychology (1974)An approach to environmental …Understanding of guest behavioral intentions in peer-to-peer accommodation sector (2022)Understanding of guest behavi…Travel for Affection: A Stimulus-Organism-Response Model of Honeymoon Tourism Experiences (2021)Travel for Affection: A Stimu…Tourism experiences: Core processes of memorable trips (2018)Tourism experiences: Core pro…The effect of user experience in online games on word of mouth: A pleasure-arousal-dominance (PAD) model perspective (2017)The effect of user experience…Investigating the impact of consumer values and advocacy behavior on buying decision satisfac-tion: A study through gender lens (2017)Investigating the impact of c…A study of the relationship between service atmosphere and customer loyalty with specific reference to structural equation modelling (2016)A study of the relationship b…Looking for Experience at Vittangi Moose Park in Swedish Lapland (2015)Looking for Experience at Vit…Conceptualisation of the service experience by means of a literature review (2015)Conceptualisation of the serv…Marketing decisions, customer reviews, and business performance: The use of the Toprural website by Spanish rural lodging establishments (2014)Marketing decisions, customer…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Liberatory Postmodernism and the Reenchantment of Consumption (1995)Development of a Scale to Measure Memorable Tourism Experiences (2010)Modernity and Self-Identity: Self and Society in the Late Modern Age (2020)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)Subjective Well-Being (1984)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Handbook of Positive Psychology (2001)Evolving to a New Dominant Logic for Marketing (2003)Co-creation experiences: The next practice in value creation (2004)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)Stress: Appraisal and Coping (2013)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1991Emotion And Adaptation12,682 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1975Beyond boredom and anxiety5,708 cited
  • 1998Welcome to the experience economy.3,099 cited
  • 1999The experience economy: work is theatre & every business a stage2,681 cited
  • 1993River Magic: Extraordinary Experience and the Extended Service Encounter2,572 cited
  • 2019Welcome to the experience economy2,562 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 1980Emotion: A Psychoevolutionary Synthesis2,487 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
  • 1993Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction1,971 cited

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2000
Atmospheric Effects on Shopping Behavior
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Cited by

  • 2018Tourism experiences: Core processes of memorable trips230 cited
  • 2014Marketing decisions, customer reviews, and business performance: The use of the Toprural website by Spanish rural lodging establishments171 cited
  • 2021Travel for Affection: A Stimulus-Organism-Response Model of Honeymoon Tourism Experiences169 cited
  • 2017The effect of user experience in online games on word of mouth: A pleasure-arousal-dominance (PAD) model perspective159 cited
  • 2015Conceptualisation of the service experience by means of a literature review27 cited
  • 2016A study of the relationship between service atmosphere and customer loyalty with specific reference to structural equation modelling24 cited
  • 2015Looking for Experience at Vittangi Moose Park in Swedish Lapland14 cited
  • 2022Understanding of guest behavioral intentions in peer-to-peer accommodation sector12 cited
  • 2017Investigating the impact of consumer values and advocacy behavior on buying decision satisfac-tion: A study through gender lens8 cited