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Customer Satisfaction: A Comparison of Public and Private Banks of Pakistan
6 references·0 citing·26 second hop
Customer Satisfaction: A Comparison of Public and Private Banks of Pakistan (2012)Customer Satisfaction: A Comparison of Pu…Measurement of service quality in banks: a comparative study between public and private banks in India (2011)Measurement of service qualit…Impact of corporate social responsibility on customer satisfaction in banking service (2011)Impact of corporate social re…Customer Satisfaction with Service Quality in Conventional Banking in Pakistan: The Case of Faisalabad (2011)Customer Satisfaction with Se…A Comparative Study of Banking Services and Customer Satisfaction in Public, Private and Foreign Banks (2011)A Comparative Study of Bankin…AN INTEGRATED FRAMEWORK FOR SERVICE QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL RESPONSES IN INDIAN BANKING INDUSTRY: A COMPARISON OF PUBLIC AND PRIVATE SECTOR BANKS (2010)AN INTEGRATED FRAMEWORK FOR S…Private and public banks: a comparison of customer expectations and perceptions (1997)Private and public banks: a c…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings (2013)Refinement of internet banking service quality scale: a confirmatory factor analysis approach (2013)Business Research Methods (2022)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Bank service quality: A comparison between a publicly quoted bank and a government bank in Singapore (2001)Measuring Service Quality of Banks: An Empirical Study (2011)Banking service quality literature: a bibliometric review and future research agenda (2023)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Factors Affecting Customer Satisfaction in Banking Sector of Pakistan (2014)Influence of Service Quality on Customer Satisfaction and Customer Loyalty in the Private Banking Sector of Bangladesh: A PLS Approach (2020)Nexus and Perception of Customers Toward Conventional Banking Systems (2020)Measuring Service Quality: A Reexamination and Extension (1992)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility (2001)Effect of corporate social responsibility on Jordan pharmaceutical industry’s business performance (2018)Responsabilidad social empresarial en banca. Su aplicación al caso de la banca cooperativa (2018)Marketing of services (1981)Banking behavior of Islamic bank customers: perspectives and implications (1998)The Effect of Information Technology on the Growth of the Banking Industry in Nigeria (2002)أثـر استـراتيجية تمکيـن العامليـن على جودة الخدمات المقدمة في شرکات التأميـن الإسلامية الأردنية (2018)A Model of Customer Loyalty: An Empirical Study of Indian Retail Banking Customer (2019)Service Convenience, Customer Satisfaction, and Customer Loyalty: Study of Indian Commercial Banks (2013)Bangladeshi Mobile Banking Service Quality and Customer Satisfaction and Loyalty (2014)Banking on Innovation, Innovation in Banking at ICICI Bank (2016)
this work references cited by second hop

References

  • 2010AN INTEGRATED FRAMEWORK FOR SERVICE QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL RESPONSES IN INDIAN BANKING INDUSTRY: A COMPARISON OF PUBLIC AND PRIVATE SECTOR BANKS91 cited
  • 1997Private and public banks: a comparison of customer expectations and perceptions61 cited
  • 2011A Comparative Study of Banking Services and Customer Satisfaction in Public, Private and Foreign Banks37 cited
  • 2011Impact of corporate social responsibility on customer satisfaction in banking service33 cited
  • 2011Customer Satisfaction with Service Quality in Conventional Banking in Pakistan: The Case of Faisalabad30 cited
  • 2011Measurement of service quality in banks: a comparative study between public and private banks in India21 cited

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