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Reviewing and conceptualising customer-perceived value
16 references·16 citing·42 second hopsampled
Reviewing and conceptualising customer-perceived value (2012)Reviewing and conceptualising customer-pe…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Are There Universal Aspects in the Structure and Contents of Human Values? (1994)Are There Universal Aspects i…The Self-Regulation of Attitudes, Intentions, and Behavior (1992)The Self-Regulation of Attitu…Why we buy what we buy: A theory of consumption values (1991)Why we buy what we buy: A the…Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Effects of Price, Brand, and …A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Prospect theory: An analysis of decision under risk (1988)Prospect theory: An analysis …Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…The nature of human values (1973)The nature of human valuesPattern and growth in personality (1961)Pattern and growth in persona…Design and Application of Experience Management Tools from the Perspective of Customer Perceived Value: A Study on the Electric Vehicle Market (2024)Design and Application of Exp…A meta-model of customer brand loyalty and its antecedents (2024)A meta-model of customer bran…The impact of value co-creation on consumer citizenship behavior: Based on consumer perspective (2023)The impact of value co-creati…Going Green: A Review on the Role of Motivation in Sustainable Behavior (2023)Going Green: A Review on the …Reputation of Public Organizations: What Dimensions Are Crucial? (2022)Reputation of Public Organiza…How self-gratification and social values shape revisit intention and customer loyalty of Airbnb customers (2021)How self-gratification and so…Sports Marketing and Perceived Value: an application of the conjoint analysis in the Fan Membership Programs of Football (2020)Sports Marketing and Perceive…A synthesis of constructs for modelling consumers’ perception of value from mobile-commerce (M-VAL) (2020)A synthesis of constructs for…An integrated framework for customer loyalty in the hotel sector (2019)An integrated framework for c…A Sustainable Innovation—Additional Services for Products Based on Personalised Customer Value (2019)A Sustainable Innovation—Addi…The value perceived and the sacrifice perceived by vegetarian food consumers (2018)The value perceived and the s…Customer satisfaction/delight and behavioural intentions of cell phone network customers – an emerging market perspective (2018)Customer satisfaction/delight…How is value perceived by children? (2016)How is value perceived by chi…Vers un modèle de formation de la valeur perçue d’une innovation :le rôle majeur des bénéfices perçus en amont du processus d’adoption (2014)Vers un modèle de formation d…Towards a model of the perceived value of innovation: The key role of perceived benefits ahead of the adoption process (2014)Towards a model of the percei…Consumer-to-consumer value within social networks (2014)Consumer-to-consumer value wi…A Paradigm for Developing Better Measures of Marketing Constructs (1979)Pricing: Making Profitable Decisions (1980)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)A theory of human motivation. (1943)Motivation and Personality (1997)Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. 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(1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)Framing Processes and Social Movements: An Overview and Assessment (2000)
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References

  • 1988Prospect theory: An analysis of decision under risk32,475 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1973The nature of human values10,141 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
  • 1994Are There Universal Aspects in the Structure and Contents of Human Values?5,803 cited
  • 1991Why we buy what we buy: A theory of consumption values4,924 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1961Pattern and growth in personality3,361 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach

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2,332 cited
  • 1992The Self-Regulation of Attitudes, Intentions, and Behavior2,185 cited
  • Cited by

    • 2021How self-gratification and social values shape revisit intention and customer loyalty of Airbnb customers60 cited
    • 2020A synthesis of constructs for modelling consumers’ perception of value from mobile-commerce (M-VAL)53 cited
    • 2018Customer satisfaction/delight and behavioural intentions of cell phone network customers – an emerging market perspective34 cited
    • 2016How is value perceived by children?32 cited
    • 2024A meta-model of customer brand loyalty and its antecedents29 cited
    • 2014Vers un modèle de formation de la valeur perçue d’une innovation :le rôle majeur des bénéfices perçus en amont du processus d’adoption27 cited
    • 2014Consumer-to-consumer value within social networks26 cited
    • 2023Going Green: A Review on the Role of Motivation in Sustainable Behavior23 cited
    • 2024Design and Application of Experience Management Tools from the Perspective of Customer Perceived Value: A Study on the Electric Vehicle Market22 cited
    • 2020Sports Marketing and Perceived Value: an application of the conjoint analysis in the Fan Membership Programs of Football20 cited
    • 2014Towards a model of the perceived value of innovation: The key role of perceived benefits ahead of the adoption process18 cited
    • 2023The impact of value co-creation on consumer citizenship behavior: Based on consumer perspective16 cited
    • 2019An integrated framework for customer loyalty in the hotel sector16 cited
    • 2018The value perceived and the sacrifice perceived by vegetarian food consumers12 cited
    • 2019A Sustainable Innovation—Additional Services for Products Based on Personalised Customer Value11 cited
    • 2022Reputation of Public Organizations: What Dimensions Are Crucial?9 cited