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An Investigation of the Relationships among Employee Empowerment, Employee Perceived Service Quality, and Employee Job Satisfaction in a U.S. Hospitality Organization
16 references·10 citing·38 second hop
An Investigation of the Relationships among Employee Empowerment, Employee Perceived Service Quality, and Employee Job Satisfaction in a U.S. Hospitality Organization (2010)An Investigation of the Relationships amo…The Motivation to Work (2017)The Motivation to WorkService Management and Marketing (2011)Service Management and Market…The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)PSYCHOLOGICAL, EMPOWERMENT IN…Motivation and work behavior (1992)Motivation and work behaviorThe Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Cognitive Elements of Empowerment: An "Interpretive" Model of Intrinsic Task Motivation (1990)Cognitive Elements of Empower…Single Sample Cross-Validation Indices for Covariance Structures (1989)Single Sample Cross-Validatio…The Empowerment Process: Integrating Theory and Practice (1988)The Empowerment Process: Inte…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Power: The Inner Experience (1975)Power: The Inner ExperienceDevelopment of the Job Diagnostic Survey. (1975)Development of the Job Diagno…What is job satisfaction? (1969)What is job satisfaction?Work and motivation (1964)Work and motivationThe empowering, the empowered, and the empowerment disparity: A multilevel analysis of the integrated model of employee empowerment (2022)The empowering, the empowered…HRM practices and innovative work behavior within the hotel industry in Pakistan: Harmonious passion as a mediator (2021)HRM practices and innovative …Exploring the Role of Perceived Organizational Justice and Organizational Commitment as Predictors of Job Satisfaction among Employees in the Hospitality Industry (2021)Exploring the Role of Perceiv…Effects of informal controls and psychological empowerment on job satisfaction (2021)Effects of informal controls …The Impact of Managerial Styles and Job Satisfaction on Employee Turnover in the Hospitality Industry (2020)The Impact of Managerial Styl…Impact of an enabling performance measurement system on task performance and job satisfaction (2018)Impact of an enabling perform…Impact of total quality services on financial performance: role of service profit chain (2017)Impact of total quality servi…The relationship between empowerment and effectiveness of staff (case study: national bank staff in Guilan province) (2016)The relationship between empo…The Effects of Perceived External Prestige on Positive Psychological States in Quick Service Restaurants (2012)The Effects of Perceived Exte…A conceptual framework of the impact of NPD project team and leader empowerment on communication and performance: An alliance case context (2012)A conceptual framework of the…Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Generalized expectancies for internal versus external control of reinforcement. (1966)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Linking Empowering Leadership and Employee Creativity: The Influence of Psychological Empowerment, Intrinsic Motivation, and Creative Process Engagement (2010)Exchange and Power in Social Life (2017)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Intrinsic Motivation and Self-Determination in Human Behavior (1988)Two Decades of Research and Development in Transformational Leadership (1999)The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work (2004)On the Evaluation of Structural Equation Models (1988)The Essential Impact of Context on Organizational Behavior (2006)POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION (2007)Motivation through the design of work: test of a theory (1976)Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign (1979)The measurement of experienced burnout (1981)The job demands-resources model of burnout. (2001)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)The theory of planned behavior (1991)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Self‐determination theory and work motivation (2005)Workplace spirituality and employee work attitudes (2003)Positive Psychology in Clinical Practice (2004)Media, Tasks, and Communication Processes: A Theory of Media Synchronicity1 (2008)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1964Work and motivation10,436 cited
  • 1995PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION.7,411 cited
  • 1975Development of the Job Diagnostic Survey.7,244 cited
  • 2017The Motivation to Work5,564 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1988The Empowerment Process: Integrating Theory and Practice4,310 cited
  • 1990Cognitive Elements of Empowerment: An "Interpretive" Model of Intrinsic Task Motivation3,161 cited
  • 1969What is job satisfaction?2,766 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
  • 1975Power: The Inner Experience1,787 cited
  • 1989Single Sample Cross-Validation Indices for Covariance Structures1,656 cited
  • 2011Service Management and Marketing1,414 cited

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  • 1992Motivation and work behavior1,290 cited
  • Cited by

    • 2012A conceptual framework of the impact of NPD project team and leader empowerment on communication and performance: An alliance case context74 cited
    • 2021Exploring the Role of Perceived Organizational Justice and Organizational Commitment as Predictors of Job Satisfaction among Employees in the Hospitality Industry48 cited
    • 2017Impact of total quality services on financial performance: role of service profit chain39 cited
    • 2022The empowering, the empowered, and the empowerment disparity: A multilevel analysis of the integrated model of employee empowerment36 cited
    • 2021Effects of informal controls and psychological empowerment on job satisfaction32 cited
    • 2018Impact of an enabling performance measurement system on task performance and job satisfaction32 cited
    • 2021HRM practices and innovative work behavior within the hotel industry in Pakistan: Harmonious passion as a mediator32 cited
    • 2012The Effects of Perceived External Prestige on Positive Psychological States in Quick Service Restaurants30 cited
    • 2020The Impact of Managerial Styles and Job Satisfaction on Employee Turnover in the Hospitality Industry2 cited
    • 2016The relationship between empowerment and effectiveness of staff (case study: national bank staff in Guilan province)1 cited