References

• 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 1996The Behavioral Consequences of Service Quality11,994 cited
• 1979Review of Psychometric theory (2nd ed.).11,425 cited
• 1999Whence Consumer Loyalty?7,319 cited
• 1999Whence Consumer Loyalty?4,891 cited
• 1997Strategic Brand Management: Building, Measuring, and Managing Brand Equity4,788 cited
• 2001Brand Community3,994 cited
• 1987Consumer Ethnocentrism: Construction and Validation of the CETSCALE2,991 cited
• 2002Building Brand Community2,654 cited
• 1993Customer satisfaction, customer retention, and market share2,151 cited
• 2003Return on Marketing: Using Customer Equity to Focus Marketing Strategy2,149 cited
• 2007Strategic Brand Management1,706 cited
• 1997Customer delight: Foundations, findings, and managerial insight1,649 cited