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An empirical analysis on the influence of risk on relationships between handling of product returns and customer loyalty in E-commerce

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References

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2008Logistics capability, logistics outsourcing and firm performance in an e‐commerce market

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325 cited

2001Winning the Last Mile of E-Commerce281 cited

2005Perceived Risk, the Internet Shopping Experience and Online Purchasing Behavior274 cited

Cited by

2019A multiobjective optimization model for sustainable reverse logistics in Indian E-commerce market178 cited
2019Effects of online retailer after delivery services on repurchase intention: An empirical analysis of customers’ past experience and future confidence with the retailer144 cited
2011Guests' perceptions on factors influencing customer loyalty140 cited
2017A critical analysis of supply chain risk management content: a structured literature review97 cited
2020How product and process knowledge enable consumer switching to remanufactured laptop computers in circular economy85 cited
2021Understanding product returns: A systematic literature review using machine learning and bibliometric analysis84 cited
2017E-fulfillment dimensions and its influence on customers in e-tailing: a critical review79 cited
2012The Effect of Customer Trust on Customer Loyalty and Customer Retention: A Moderating Role of Cause Related Marketing78 cited
2016Comparing online and in-store risks in multichannel shopping77 cited
2022A circular reverse logistics framework for handling e-commerce returns75 cited
2021E-Commerce Logistics Service Quality73 cited
2017Developing a Website Service Quality Scale: A Confirmatory Factor Analytic Approach72 cited
2015Competing with customer returns policies70 cited
2017An integrated location-inventory problem in a closed-loop supply chain with third-party logistics64 cited
2021A systematic review of e-tail product returns and an agenda for future research62 cited
2019E-commerce supply chains under capital constraints54 cited