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Does Management Performance Impact Citizen Satisfaction?

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References

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2003

Comparing Measures of Citizen Trust and User Satisfaction as Indicators of `Good Governance': Difficulties in Linking Trust and Satisfaction Indicators

552 cited

Cited by

2015Does Transparency Improve Citizens’ Perceptions of Government Performance? Evidence From Seoul, South Korea89 cited
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2019Performance Management Goldilocks Style: A Transaction Cost Analysis of Incentive Intensity in Performance Regimes31 cited
2021Strategic Decision Making and Implementation in Public Organizations in the Gulf Cooperation Council: The Role of Procedural Rationality28 cited
2014Bringing Participatory Tools to a Different Level24 cited
2020Public Sector Communication and Citizen Expectations and Satisfaction17 cited
2025Transparency and citizen satisfaction: a meta-analysis and future research agenda15 cited
2020Increasing citizen satisfaction with municipal services: the function of intangible factors15 cited
2020Is Performance Management Reform Living up to its Expectations? An Analysis of Public Management Reform in China’s Guangdong Province13 cited
2020Do Street-Level Bureaucrats Exhibit Transformational Leadership for Influencing Sound Governance and Citizens’ Satisfaction?13 cited
2014Analyzing Recent Citizen Participation Trends in Western New York: Comparing Citizen Engagement Promoted by Local Governments and Nonprofit Organizations12 cited
2025Citizen Satisfaction, Community Attachment, and their Engagement in Coproduction: A Survey Study in China11 cited
2020Influências dos stakeholders e desempenho do governo local: uma revisão sistemática da literatura11 cited
2016Moving beyond Innovation Diffusion in Smaller Local Governments: Does Performance Management Exist?11 cited
2017Performance management in SME high-growth sectors and high-impact sectors in Thailand10 cited