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Measuring consumer satisfaction in internet banking

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2015Internet banking and customer satisfaction in Pakistan112 cited
2015Adoption of e-government services100 cited
2022Remote learning via video conferencing technologies: Implications for research and practice96 cited
2017Elucidating perceived overall service quality in retail banking84 cited
2013Customer satisfaction management in Italian banks59 cited
2017

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THE IMPACT OF E-SERVICE QUALITY ON CUSTOMER SATISFACTION AND LOYALTY IN MOBILE BANKING USAGE: CASE STUDY OF THAILAND

55 cited

2021The influence of Internet banking services quality on e-customers’ satisfaction of Saudi banks: comparison study before and during COVID-1951 cited

2021The impact of ownership structure, board attributes and XBRL mandate on timeliness of financial reporting: evidence from Turkey47 cited

2018Perceptions of Internet banking users — a structural equation modelling (SEM) approach43 cited

2019The Effect of Mobile Banking Application on Customer Interaction in the Jordanian Banking Industry41 cited

2011The influence of an online auction’s product price and e‐retailer reputation on consumers’ perception, attitude, and behavioral intention39 cited

2019Scale Development and Validation for Measuring the Adoption of Mobile Banking Services36 cited

2013Assessment of Internet Banking Adoption: An Empirical Analysis34 cited

2014Key determinants of sustainable smartcard payment31 cited

2009The Adoption and Use of Personal Internet Banking Services in Thailand30 cited

2022Assessing the Dynamics of AI Driven Technologies in Indian Banking and Financial Sector27 cited