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The implications of hotel employee attitudes for the development of quality tourism: the case of Cyprus
15 references·1 citing·36 second hop
The implications of hotel employee attitudes for the development of quality tourism: the case of Cyprus (2003)The implications of hotel employee attitu…Tourism as a passport to development in small states: reflections on Cyprus (2000)Tourism as a passport to deve…The influence of the accommodation sector on tourism development: lessons from Cyprus (2000)The influence of the accommod…From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba (1998)From SERVQUAL to HOLSAT: holi…Service Quality in Tourism: Measurement Methods and Empirical Analysis (1997)Service Quality in Tourism: M…Tourism, technology and competitive strategies (1994)Tourism, technology and compe…The tourism product (1994)The tourism productThe implementation of total quality management in tourism: some guidelines (1994)The implementation of total q…Progress in Tourism, Recreation and Hospitality Management, Vol. 4 (1994)Progress in Tourism, Recreati…Tourism, Technology and Competitive Strategies (1993)Tourism, Technology and Compe…Tourism development agents (1992)Tourism development agentsA Synthesised Service Quality Model with Managerial Implications (1990)A Synthesised Service Quality…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…The Hospitality Industry: Defining Quality for a Quality Assurance Programme - A Study of Perceptions (1985)The Hospitality Industry: Def…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Strategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…The effects of relationship marketing on relationship quality in luxury restaurants (2012)The effects of relationship m…International Investment and International Trade in the Product Cycle (1966)THE CONCEPT OF A TOURIST AREA CYCLE OF EVOLUTION: IMPLICATIONS FOR MANAGEMENT OF RESOURCES (1980)A flawed implementation of sustainable tourism: the experience of Akamas, Cyprus (1995)Travel life cycle (1995)The post-stagnation phase of the resort cycle (1998)The modern world system (2010)Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Importance-satisfaction analysis for marine-park hinterlands: A Western Australian case study (2006)Tour Guide Performance and Tourist Satisfaction: a Study of the Package Tours in Shanghai (2009)A Study of Experiential Quality, Perceived Value, Heritage Image, Experiential Satisfaction, and Behavioral Intentions for Heritage Tourists (2014)Principles of Marketing (1972)Beyond boredom and anxiety (1975)Sustainable tourist behaviour – a discussion of opportunities for change (2007)Tourism supply chain management: A new research agenda (2009)Tourism product development and product diversification in destinations (2015)E-S-QUAL (2004)Strategic use of information technologies in the tourism industry (1998)Sustainable tourism: A state‐of‐the‐art review (1999)Traditions of sustainability in tourism studies (2006)Forecasting tourism demand: A review of empirical research (1995)Tourism productivity (2006)Hotel water consumption at a seasonal mass tourist destination. The case of the island of Mallorca (2011)The determinants of service quality: satisfiers and dissatisfiers (1995)Service quality models: a review (2005)Brand awareness, image, physical quality and employee behavior as building blocks of customer-based brand equity: Consequences in the hotel context (2019)Strategic success in winter sports destinations: a sustainable value creation perspective (2001)Networks, clusters and innovation in tourism: A UK experience (2006)Online Information Search (2006)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1984Strategic Management and Marketing in the Service Sector1,667 cited
  • 1993Tourism, Technology and Competitive Strategies1,453 cited
  • 1994The tourism product595 cited
  • 1994Tourism, technology and competitive strategies454 cited
  • 1998From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba375 cited
  • 1994Progress in Tourism, Recreation and Hospitality Management, Vol. 4234 cited
  • 1990A Synthesised Service Quality Model with Managerial Implications225 cited
  • 1992Tourism development agents121 cited
  • 2000Tourism as a passport to development in small states: reflections on Cyprus109 cited
  • 2000The influence of the accommodation sector on tourism development: lessons from Cyprus100 cited
  • 1994The implementation of total quality management in tourism: some guidelines58 cited
  • 1985The Hospitality Industry: Defining Quality for a Quality Assurance Programme - A Study of Perceptions54 cited
  • 1997Service Quality in Tourism: Measurement Methods and Empirical Analysis

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  • 2012The effects of relationship marketing on relationship quality in luxury restaurants13 cited