Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Exploiting consumer–employee–retailer interactions in technology-enriched retail environments through a relational lens

16 references·10 citing·47 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
2003Evolving to a New Dominant Logic for Marketing14,777 cited
2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis2,596 cited
2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis1,996 cited
2009An empirical examination of factors influencing the intention to use mobile payment1,327 cited
1986Smarter versus Harder: An Exploratory Attributional Analysis of Salespeople's Motivation313 cited
2009Determinants of satisfaction and continuance intention towards self‐service technologies288 cited
2008High Touch Through High Tech: The Impact of Salesperson Technology Usage on Sales Performance via Mediating Mechanisms263 cited
1988Knowledge Structure Differences between More Effective and Less Effective Salespeople255 cited
2008Understanding how technology paradoxes affect customer satisfaction with self‐service technology: The role of performance ambiguity and trust in technology246 cited
2000Strategic segmentation in front-line services: matching customers, employees and human resource systems241 cited
2012Fix It or Leave It? Customer Recovery from Self-service Technology Failures232 cited
2014Innovation drivers in retail industry223 cited
2014

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Toward a conceptualization of the online shopping experience

196 cited

2007Why sales reps should welcome information technology: Measuring the impact of CRM-based IT on sales effectiveness186 cited

2013Demand pull and technology push perspective in technology-based innovations for the points of sale: The retailers evaluation165 cited

Cited by

2016Constructive deviance as a driver for performance in retail62 cited
2019How situational circumstances modify the effects of frontline employees’ competences on customer satisfaction with the store55 cited
2020Barriers and enablers for innovation in the retail sector: Co-innovating with the customer. A case study in grocery retailing47 cited
2018Managing value co-creation in consumer service systems within smart retail settings39 cited
2018Retail service excellence: antecedents and consequences37 cited
2019How store managers can empower their teams to engage in constructive deviance: Theory development through a multiple case study33 cited
2020Exploring customers’ likeliness to use e-service touchpoints in brick and mortar retail28 cited
2019Is the information of customer types and preferences to personal selling worth the investment in innovative technology? A modeling approach21 cited
2022Orchestrating retail in small cities15 cited
2020Analytical framework, typology and retail experience design process for integrated relational brand experience13 cited