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Has brand loyalty declined? A longitudinal analysis of repeat purchase behavior in the UK and the USA
16 references·16 citing·33 second hopsampled
Has brand loyalty declined? A longitudinal analysis of repeat purchase behavior in the UK and the USA (2014)Has brand loyalty declined? A longitudina…Database Paper—The IRI Marketing Data Set (2008)Database Paper—The IRI Market…Measuring the Implications of Sales and Consumer Inventory Behavior (2005)Measuring the Implications of…Understanding brand performance measures: using Dirichlet benchmarks (2003)Understanding brand performan…Loyalty programs and their impact on repeat-purchase loyalty patterns (1997)Loyalty programs and their im…Decline and variability in brand loyalty (1997)Decline and variability in br…The loyalty effect: The hidden force behind growth, profits, and lasting value (1996)The loyalty effect: The hidde…Patterns of Buyer Behavior: Regularities, Models, and Extensions (1995)Patterns of Buyer Behavior: R…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Excess Behavioral Loyalty for High-Share Brands: Deviations from the Dirichlet Model for Repeat Purchasing (1993)Excess Behavioral Loyalty for…Repeat-Buying: Facts, Theory and Applications. (1991)Repeat-Buying: Facts, Theory …Double Jeopardy Revisited (1990)Double Jeopardy RevisitedMeasuring Consumer Involvement Profiles (1985)Measuring Consumer Involvemen…The Dirichlet: A Comprehensive Model of Buying Behaviour (1984)The Dirichlet: A Comprehensiv…Brand Loyalty: Measurement and Management (1978)Brand Loyalty: Measurement an…Brand Loyalty: Measurement and Management (1978)Brand Loyalty: Measurement an…Brand Loyalty Vs. Repeat Purchasing Behavior (1973)Brand Loyalty Vs. Repeat Purc…Frontline employees' performance in the financial services industry: the significance of trust, empathy and consumer orientation (2023)Frontline employees' performa…How legitimate are corporate social advocacy campaigns? An examination of the role of legitimacy in stakeholder perceptions of CSA (2022)How legitimate are corporate …Consumers' relationship with mass prestige brands and happiness (2022)Consumers' relationship with …The Dirichlet model in marketing (2021)The Dirichlet model in market…Do consumer ethnocentrism and animosity affect the importance of country-of-origin in dairy products evaluation? The moderating effect of purchase frequency (2021)Do consumer ethnocentrism and…The long-term erosion of repeat-purchase loyalty (2020)The long-term erosion of repe…Sustainable Brand Management of Alimentary Goods (2020)Sustainable Brand Management …How social presence drives commitment and loyalty with online brand communities? the role of social commerce trust (2020)How social presence drives co…Brand Commitment Role in the Relationship between Brand Loyalty and Brand Satisfaction: Phone Industry in Malaysia (2020)Brand Commitment Role in the …Brand loyalty evolution and the impact of category characteristics (2019)Brand loyalty evolution and t…Is fresh food shopping sticky to retail channels and online platforms? Evidence and implications in the digital era (2018)Is fresh food shopping sticky…Consumer loyalty toward smartphone brands: The determining roles of deliberate inertia and cognitive lock-in (2018)Consumer loyalty toward smart…Double Jeopardy – 50 Years On. Reviving a Forgotten Tool that Still Predicts Brand Loyalty (2017)Double Jeopardy – 50 Years On…Brand loyalties in designer luxury and fast fashion co-branding alliances (2017)Brand loyalties in designer l…Brand marketing programs and consumer loyalty – evidence from mobile phone users in an emerging market (2016)Brand marketing programs and …Brand Awareness for Entrepreneurial Hotel Chains: Perceived Quality and Brand Loyalty (2015)Brand Awareness for Entrepren…Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Building Store Loyalty through Store Brands (2000)The Evolution of Brand Preferences: Evidence from Consumer Migration (2012)How Well Does Consumer-Based Brand Equity Align with Sales-Based Brand Equity and Marketing-Mix Response? (2016)Retail forecasting: Research and practice (2019)Impact of Sales Promotions on When, What, and How Much to Buy (1988)Misallocation and Manufacturing TFP in China and India (2007)Misallocation and Manufacturing TFP in China and India (2009)Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)The Logic of Modern Physics (1927)The Theory of Buyer Behavior (1971)Communication and Control Processes in the Delivery of Service Quality (1988)Understanding Relationship Marketing Outcomes (2002)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)The Personal Involvement Inventory: Reduction, Revision, and Application to Advertising (1994)Consumer perceived risk: conceptualisations and models (1999)Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1 (2007)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Do Customer Loyalty Programs Really Work (1997)Brand Awareness Effects on Consumer Decision Making for a Common, Repeat Purchase Product: A Replication (2000)Customer loyalty and customer loyalty programs (2003)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions (1998)A Multiple-Layer Model of Market-Oriented Organizational Culture: Measurement Issues and Performance Outcomes (2000)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)
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References

  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1985Measuring Consumer Involvement Profiles2,247 cited
  • 1978Brand Loyalty: Measurement and Management1,629 cited
  • 1996The loyalty effect: The hidden force behind growth, profits, and lasting value1,430 cited
  • 1973Brand Loyalty Vs. Repeat Purchasing Behavior1,369 cited
  • 1978Brand Loyalty: Measurement and Management974 cited
  • 1997Loyalty programs and their impact on repeat-purchase loyalty patterns791 cited
  • 2005Measuring the Implications of Sales and Consumer Inventory Behavior621 cited
  • 1990Double Jeopardy Revisited609 cited
  • 2008Database Paper—The IRI Marketing Data Set448 cited
  • 2003Understanding brand performance measures: using Dirichlet benchmarks435 cited
  • 1984The Dirichlet: A Comprehensive Model of Buying Behaviour435 cited
  • 1991Repeat-Buying: Facts, Theory and Applications.418 cited
  • 1997Decline and variability in brand loyalty341 cited
  • 1993Excess Behavioral Loyalty for High-Share Brands: Deviations from the Dirichlet Model for Repeat Purchasing272 cited
  • 1995

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Patterns of Buyer Behavior: Regularities, Models, and Extensions
271 cited

Cited by

  • 2020How social presence drives commitment and loyalty with online brand communities? the role of social commerce trust220 cited
  • 2017Brand loyalties in designer luxury and fast fashion co-branding alliances84 cited
  • 2020Brand Commitment Role in the Relationship between Brand Loyalty and Brand Satisfaction: Phone Industry in Malaysia80 cited
  • 2018Consumer loyalty toward smartphone brands: The determining roles of deliberate inertia and cognitive lock-in56 cited
  • 2020Sustainable Brand Management of Alimentary Goods54 cited
  • 2018Is fresh food shopping sticky to retail channels and online platforms? Evidence and implications in the digital era48 cited
  • 2019Brand loyalty evolution and the impact of category characteristics47 cited
  • 2017Double Jeopardy – 50 Years On. Reviving a Forgotten Tool that Still Predicts Brand Loyalty45 cited
  • 2022Consumers' relationship with mass prestige brands and happiness44 cited
  • 2022How legitimate are corporate social advocacy campaigns? An examination of the role of legitimacy in stakeholder perceptions of CSA35 cited
  • 2016Brand marketing programs and consumer loyalty – evidence from mobile phone users in an emerging market34 cited
  • 2020The long-term erosion of repeat-purchase loyalty32 cited
  • 2021Do consumer ethnocentrism and animosity affect the importance of country-of-origin in dairy products evaluation? The moderating effect of purchase frequency30 cited
  • 2023Frontline employees' performance in the financial services industry: the significance of trust, empathy and consumer orientation28 cited
  • 2015Brand Awareness for Entrepreneurial Hotel Chains: Perceived Quality and Brand Loyalty28 cited
  • 2021The Dirichlet model in marketing27 cited