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Customers' attitude toward Islamic banking in Pakistan
16 references·16 citing·37 second hopsampled
Customers' attitude toward Islamic banking in Pakistan (2011)Customers' attitude toward Islamic bankin…Why do Malaysian customers patronise Islamic banks? (2007)Why do Malaysian customers pa…Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking (2002)Customer satisfaction and ret…Islamic banking: a study of customer satisfaction and preferences in Jordan (1999)Islamic banking: a study of c…Consumer behaviour and marketing strategy (1999)Consumer behaviour and market…Banking behavior of Islamic bank customers: perspectives and implications (1998)Banking behavior of Islamic b…Islamic banking: a study in Singapore (1997)Islamic banking: a study in S…Determinants of customer satisfaction in retail banking (1996)Determinants of customer sati…Service Quality: New Directions in Theory and Practice (1994)Service Quality: New Directio…Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice (1994)Encounter Satisfaction versus…Bank Patronage Factors of Muslim and Non‐Muslim Customers (1994)Bank Patronage Factors of Mus…An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions (1994)An assessment of the relation…Understanding Customer Expectations of Service (1991)Understanding Customer Expect…Attitudes, Behaviour, and Patronage Factors of Bank Customers towards Islamic Banks (1989)Attitudes, Behaviour, and Pat…Strategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study (1983)Negative Word-of-Mouth by Dis…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Moderating the role of religiosity on potential customer intention to deal with Islamic banks in Oman (2021)Moderating the role of religi…Enhancing consumers’ self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction (2021)Enhancing consumers’ self-rep…The effects of CARTER model on attitudinal loyalty in Islamic banks (2020)The effects of CARTER model o…The application of the theory of reasoned action on services of Islamic rural banks in Indonesia (2020)The application of the theory…Trust, commitment, and customer knowledge (2019)Trust, commitment, and custom…Determinants of consumer’s readiness to adopt Islamic banking in Kashmir (2019)Determinants of consumer’s re…Corporate governance andShariahnon-compliant risk in Islamic banks: evidence from Southeast Asia (2019)Corporate governance andShari…Retail Islamic banking and financial services (2018)Retail Islamic banking and fi…Just how loyal are Islamic banking customers? (2018)Just how loyal are Islamic ba…Attitude of Muslim minority in Spain towards Islamic finance (2018)Attitude of Muslim minority i…Performance comparison of Islamic and conventional banks: empirical evidence from Pakistan (2017)Performance comparison of Isl…An Islamic banking perspective on consumers’ perception in Pakistan (2017)An Islamic banking perspectiv…Perceptions on Islamic banking in the UK—Potentialities for empowerment, challenges and the role of scholars (2016)Perceptions on Islamic bankin…Socially responsible investment: insights from S hari'a departments in I slamic financial institutions (2014)Socially responsible investme…Islamic Bank Service Quality and Trust: Study on Islamic Bank in Makassar Indonesia (2013)Islamic Bank Service Quality …Consumer Criteria for the Selection of an Islamic Bank: Evidence from Pakistan (2012)Consumer Criteria for the Sel…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Does relationship marketing improve customer relationship satisfaction and loyalty? (2006)SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A TEST OF MEDIATION (2010)Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh (2011)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)The C-OAR-SE procedure for scale development in marketing (2002)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Brand Loyalty: Measurement and Management (1978)Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective (1991)Using Online Conversations to Study Word-of-Mouth Communication (2004)Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites (2011)Advances in Consumer Research (2025)Measuring Service Quality: A Reexamination and Extension (1992)Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction (1998)The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings (2010)Global financial crisis: an Islamic finance perspective (2010)Six Sigma quality: a structured review and implications for future research (2010)An Introduction to Islamic Finance (2011)Consumer attitudes and purchase intentions toward Islamic banks: the influence of religiosity (2015)E-S-QUAL (2004)An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters (1998)Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty (2007)The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges (1998)Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations (2000)eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)Customer satisfaction and loyalty in online and offline environments (2003)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,984 cited
  • 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
  • 1994Service Quality: New Directions in Theory and Practice1,701 cited
  • 1984Strategic Management and Marketing in the Service Sector1,667 cited
  • 1991Understanding Customer Expectations of Service1,403 cited
  • 1996Determinants of customer satisfaction in retail banking861 cited
  • 1994Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice852 cited
  • 2002Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking644 cited
  • 2007Why do Malaysian customers patronise Islamic banks?599 cited
  • 1998Banking behavior of Islamic bank customers: perspectives and implications534 cited
  • 1994Bank Patronage Factors of Muslim and Non‐Muslim Customers530 cited
  • 1999Islamic banking: a study of customer satisfaction and preferences in Jordan509 cited
  • 1999Consumer behaviour and marketing strategy429 cited

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1997
Islamic banking: a study in Singapore
397 cited
  • 1989Attitudes, Behaviour, and Patronage Factors of Bank Customers towards Islamic Banks374 cited
  • Cited by

    • 2019Determinants of consumer’s readiness to adopt Islamic banking in Kashmir76 cited
    • 2017Performance comparison of Islamic and conventional banks: empirical evidence from Pakistan75 cited
    • 2019Corporate governance andShariahnon-compliant risk in Islamic banks: evidence from Southeast Asia65 cited
    • 2014Socially responsible investment: insights from S hari'a departments in I slamic financial institutions64 cited
    • 2020The application of the theory of reasoned action on services of Islamic rural banks in Indonesia63 cited
    • 2013Islamic Bank Service Quality and Trust: Study on Islamic Bank in Makassar Indonesia57 cited
    • 2018Attitude of Muslim minority in Spain towards Islamic finance57 cited
    • 2017An Islamic banking perspective on consumers’ perception in Pakistan56 cited
    • 2019Trust, commitment, and customer knowledge52 cited
    • 2020The effects of CARTER model on attitudinal loyalty in Islamic banks50 cited
    • 2021Enhancing consumers’ self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction50 cited
    • 2012Consumer Criteria for the Selection of an Islamic Bank: Evidence from Pakistan49 cited
    • 2021Moderating the role of religiosity on potential customer intention to deal with Islamic banks in Oman44 cited
    • 2018Retail Islamic banking and financial services33 cited
    • 2016Perceptions on Islamic banking in the UK—Potentialities for empowerment, challenges and the role of scholars32 cited
    • 2018Just how loyal are Islamic banking customers?30 cited