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Influences on supplier repurchase selection of UK importers
16 references·3 citing·38 second hop
Influences on supplier repurchase selection of UK importers (2007)Influences on supplier repurchase selecti…Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Satisfaction, Repurchase Inte…Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)Customer Satisfaction: A Meta…Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination (1997)Modelling the relationship be…The value concept and relationship marketing (1996)The value concept and relatio…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectMarketing Strategy-Performance Relationship: An Investigation of the Empirical Link in Export Market Ventures (1994)Marketing Strategy-Performanc…An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions (1994)An assessment of the relation…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Critical review of consumer satisfaction (1989)A Critical review of consumer…Consumer Reactions to Product Failure: An Attributional Approach (1984)Consumer Reactions to Product…Selected Determinants of Consumer Satisfaction and Complaint Reports (1983)Selected Determinants of Cons…Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study (1983)Negative Word-of-Mouth by Dis…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Untying the knot: Drivers of the intention to downgrade the relationship in B2B service contexts (2022)Untying the knot: Drivers of …Impact of company and country antecedents on B2B buyer perceived supplier performance (2021)Impact of company and country…The Impact of Supplier Development on Supplier Performance: the Role of Buyer-Supplier Commitment, Thailand (2012)The Impact of Supplier Develo…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? 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this work references cited by second hop

References

  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 1996The value concept and relationship marketing2,180 cited
  • 1994Marketing Strategy-Performance Relationship: An Investigation of the Empirical Link in Export Market Ventures2,155 cited
  • 2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence2,000 cited
  • 1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,984 cited
  • 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
  • 1989A Critical review of consumer satisfaction1,522 cited
  • 1983Selected Determinants of Consumer Satisfaction and Complaint Reports1,466 cited
  • 1984Consumer Reactions to Product Failure: An Attributional Approach1,353 cited

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1982
An Investigation into the Determinants of Customer Satisfaction
1,292 cited
  • 1997Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination1,238 cited
  • Cited by

    • 2022Untying the knot: Drivers of the intention to downgrade the relationship in B2B service contexts15 cited
    • 2012The Impact of Supplier Development on Supplier Performance: the Role of Buyer-Supplier Commitment, Thailand11 cited
    • 2021Impact of company and country antecedents on B2B buyer perceived supplier performance7 cited