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Antecedents and consequences of employees’ job stress in a foodservice industry: Focused on emotional labor and turnover intent
16 references·7 citing·39 second hop
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(2003)WHEN "THE SHOW MUST GO ON": S…Emotional labor: A conceptualization and scale development (2003)Emotional labor: A conceptual…Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)Emotional Labor and Burnout: …Emotion work and psychological well-being (2002)Emotion work and psychologica…Diversity and Emotion: The New Frontiers in Organizational Behavior Research (2002)Diversity and Emotion: The Ne…The Consequences of Emotional Labor: Effects on Work Stress, Job Satisfaction, and Well-Being (1999)The Consequences of Emotional…The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)The Dimensions, Antecedents, …Emotional Labor in Service Roles: The Influence of Identity (1993)Emotional Labor in Service Ro…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Some Theory and Applications of Confirmatory Second-Order Factor Analysis (1988)Some Theory and Applications …The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…Organizational determinants of job stress (1983)Organizational determinants o…Significance of the Work Environment and Personal Resources for Employees’ Well-Being at Work in the Hospitality Sector (2022)Significance of the Work Envi…The impacts of cultural intelligence and emotional labor on the job satisfaction of luxury hotel employees (2021)The impacts of cultural intel…Job quality and work engagement in the cruise industry (2021)Job quality and work engageme…The effects of culture shock on foreign employees in the service industry (2020)The effects of culture shock …The Effect of Tour Leaders’ Emotional Intelligence on Tourists’ Consequences (2017)The Effect of Tour Leaders’ E…İş Stresi ve Çalışma Yaşamı Kalitesi Algısının Yansımaları: Satış Temsilcileri Üzerine Bir Araştırma (2017)İş Stresi ve Çalışma Yaşamı K…Save Talent of Banking Sector of Pakistan: Mediating Job Satisfaction between Job Stress and Employee Turnover Intention (2016)Save Talent of Banking Sector…Theory of fluid and crystallized intelligence: A critical experiment. 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(1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A Theory of Cognitive Dissonance (1957)AN EXAMINATION OF COMPETING VERSIONS OF THE PERSON-ENVIRONMENT FIT APPROACH TO STRESS. (1996)Leadership styles, mentoring functions received, and job-related stress: a conceptual model and preliminary study (2000)How fairness perceptions make innovative behavior more or less stressful (2004)A Theory of Cognitive Dissonance (2017)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)The Presentation of Self in Everyday Life (2023)Doing Gender (1987)Rethinking authenticity in tourism experience (1999)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)
this work references cited by second hop

References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1984The Managed Heart: Commercialization of Human Feeling8,746 cited
  • 1993Emotional Labor in Service Roles: The Influence of Identity3,271 cited
  • 1996The Dimensions, Antecedents, and Consequences of Emotional Labor2,547 cited
  • 2002Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”2,356 cited
  • 2003WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.2,283 cited
  • 2004The dimensionality and antecedents of emotional labor strategies1,329 cited
  • 2002Emotion work and psychological well-being1,245 cited
  • 1983Organizational determinants of job stress915 cited
  • 1988Some Theory and Applications of Confirmatory Second-Order Factor Analysis672 cited
  • 1999The Consequences of Emotional Labor: Effects on Work Stress, Job Satisfaction, and Well-Being581 cited
  • 2002Diversity and Emotion: The New Frontiers in Organizational Behavior Research573 cited
  • 2003Emotional labor: A conceptualization and scale development540 cited
  • 2006On the positive and negative effects of emotion work in organizations461 cited
  • 2007

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Hotel service providers’ emotional labor: The antecedents and effects on burnout
392 cited
  • 2012Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor351 cited
  • Cited by

    • 2021The impacts of cultural intelligence and emotional labor on the job satisfaction of luxury hotel employees101 cited
    • 2017The Effect of Tour Leaders’ Emotional Intelligence on Tourists’ Consequences62 cited
    • 2022Significance of the Work Environment and Personal Resources for Employees’ Well-Being at Work in the Hospitality Sector22 cited
    • 2017İş Stresi ve Çalışma Yaşamı Kalitesi Algısının Yansımaları: Satış Temsilcileri Üzerine Bir Araştırma21 cited
    • 2016Save Talent of Banking Sector of Pakistan: Mediating Job Satisfaction between Job Stress and Employee Turnover Intention17 cited
    • 2021Job quality and work engagement in the cruise industry16 cited
    • 2020The effects of culture shock on foreign employees in the service industry8 cited