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Business process management: implications for productivity in multi‐stage service networks

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2010Experiences of implementing process management: a multiple‐case study107 cited
2013Business process management capabilities in local governments: A multi-method study

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2007An Empirical Approach to Service Classification for Productivity Management Studies32 cited

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2006Designing service processes: a design factor based process model20 cited

2010Stakeholder Involvement in Business Process Management Agenda-Setting and Implementation9 cited

2014Aligning Customer Needs: Business Process Management (BPM) and Successful Change Management in the L. Tom Perry Special Collections2 cited