References

• 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
• 1984Case Study Research: Design and Methods81,948 cited
• 1988On the Evaluation of Structural Equation Models26,139 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
• 1993Research methods for business: A skill building approach16,985 cited
• 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
• 2009Business Research: A Practical Guide for Undergraduate and Postgraduate Students3,873 cited
• 1985Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups.3,416 cited
• 1976The Economics of Information3,287 cited
• 2005A Theoretical Integration of User Satisfaction and Technology Acceptance2,834 cited
• 1988The Measurement of End-User Computing Satisfaction2,448 cited
• 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
• 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
• 1999