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A gap model of purchasing's internal service quality: Concept, case study and internal survey

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References

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2005Measuring service quality in b2b services: an evaluation of the SERVQUAL scalevis‐à‐visthe INDSERV scale

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183 cited

2002Customer Satisfaction in Transnational Buyer–Supplier Relationships143 cited

1998Implementing and Measuring the Effectiveness of Internal Marketing.134 cited

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