Golf and club entry level management competencies

Jill Fjelstul · Dana V. Tesone

23 citations0/0 files storedInternational Journal of Contemporary Hospitality Management

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Hospitality and Tourism Education Higher Education and Employability Competency Development and Evaluation

Abstract

Purpose The purpose of this study is to determine competency expectations for entry level supervisory employees in the golf and club management industry. Design/methodology/approach The study was conducted with members of a Chapter of the Club Managers Association of America. A 20‐question survey was developed for the study to identify desired competencies to be acquired by the next generation golf and club management professional. The survey was distributed electronically. Findings Competencies identified for entry level golf and club management positions were similar to those required for current effectiveness of club managers already in practice and comparable to the more recognized hospitality industries of restaurants and hotels. The findings also demonstrate the overall impressions of practitioners concerning levels of preparation for entry level positions in the industry. Practical implications The paper presents conclusions and suggestions for collaborative initiatives aimed at improving the preparation of individuals for successful entry into hospitality and tourism industry employment. Originality/value The golf and club management industry is challenged by an insufficient number of qualified applicants for management vacancies. The research offers new approaches to recruitment and development of entry level managerial candidates.

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References

1973Testing for competence rather than for "intelligence."1993Competence at Work: Models for Superior Performance 2000Research chefs’ competencies: a Delphi approach 2005Job Competency Expectations for Hospitality and Tourism Employees 2002Comparison of present and future competencies required for club managers 2007Competencies and Opportunities for Entry Level Golf and Club Management Careers: Perceptions from the Industry

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