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Efficient service production: service factories in banking
16 references·0 citing·44 second hop
Efficient service production: service factories in banking (2013)Efficient service production: service fac…Production operations management (2016)Production operations managem…Manufacturing, service, and their integration: some history and theory (2009)Manufacturing, service, and t…Past, present and future of mobile payments research: A literature review (2007)Past, present and future of m…Internet vs mobile banking: comparing customer value perceptions (2007)Internet vs mobile banking: c…Comparative efficiency analysis of Portuguese bank branches (2006)Comparative efficiency analys…Service Businesses and Productivity* (2004)Service Businesses and Produc…A typology of de‐coupling strategies in mixed services (2000)A typology of de‐coupling str…SERVICE TYPOLOGIES: A STATE OF THE ART SURVEY (1999)SERVICE TYPOLOGIES: A STATE O…Service quality in the banking sector: the impact of technology on service delivery (1999)Service quality in the bankin…Configuring value for competitive advantage: on chains, shops, and networks (1998)Configuring value for competi…A service positioning matrix (1998)A service positioning matrixBank strategic positioning and some determinants of bank selection (1996)Bank strategic positioning an…Towards a Classification of Service Processes (1992)Towards a Classification of S…The Service Factory (1988)The Service FactoryHow can service businesses survive and prosper? (1986)How can service businesses su…Restoring our competitive edge (1984)Restoring our competitive edgeThe Nature of Customer Value: An Axiology of Services in the Consumption Experience (1994)Understanding Service Convenience (2002)Toward an understanding of the behavioral intention to use mobile banking (2004)Mobile banking: proposition of an integrated adoption intention framework (2010)Acceptance of mobile banking framework in Pakistan (2015)Examining adoption of mobile internet in Saudi Arabia: Extending TAM with perceived enjoyment, innovativeness and trust (2018)The Coming of Post-Industrial Society (1974)Breaking Free from Product Marketing (1977)Marketing Services: Competing Through Quality (1992)Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)Customer Reactions to Emotional Labor: the Roles of Employee Acting Strategies and Customer Detection Accuracy (2009)Co-production and its effects on service innovation (2011)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction (2006)An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction (2009)Impact of service quality, corporate image and customer satisfaction towards customers’ perceived value in the banking sector in Pakistan (2015)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Exploring corporate strategy (1997)Towards an understanding of the consumer acceptance of mobile wallet (2009)An empirical examination of continuance intention of mobile payment services (2012)Mobile banking adoption: A literature review (2014)Diffusion of Innovations 1 (2019)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)A resource‐based view of the firm (1984)Value creation in E‐business (2001)Firm resources and sustained competitive advantage (2004)A Capability‐Based Framework for Open Innovation: Complementing Absorptive Capacity (2009)The digital entrepreneurial ecosystem (2017)Integrated management systems: an examination of the concept and theory (1999)Standardized project management may increase development projects success (2005)Comparison of fuzzy AHP and fuzzy TOPSIS methods for facility location selection (2007)Social media and human need satisfaction: Implications for social media marketing (2015)Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior (2016)A study on the effects of social media marketing activities on brand equity and customer response in the airline industry (2017)The validity of the SERVQUAL and SERVPERF scales (2007)Performance effects of IT capability, service process innovation, and the mediating role of customer service (2011)From recipient to contributor: examining customer roles and experienced outcomes (2000)The Purchasing of Full-Service Contracts: (2001)A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses (2008)Theories of the firm: contractual and competence perspectives (1993)The Importance‐Performance Matrix as a Determinant of Improvement Priority (1994)Service, services and products: rethinking operations strategy (2009)
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References

  • 1998Configuring value for competitive advantage: on chains, shops, and networks1,632 cited
  • 2007Past, present and future of mobile payments research: A literature review911 cited
  • 1986How can service businesses survive and prosper?740 cited
  • 1984Restoring our competitive edge613 cited
  • 1992Towards a Classification of Service Processes524 cited
  • 2007Internet vs mobile banking: comparing customer value perceptions411 cited
  • 2016Production operations management394 cited
  • 1999Service quality in the banking sector: the impact of technology on service delivery314 cited
  • 1999SERVICE TYPOLOGIES: A STATE OF THE ART SURVEY310 cited
  • 1988The Service Factory258 cited
  • 2004Service Businesses and Productivity*230 cited
  • 2009Manufacturing, service, and their integration: some history and theory217 cited
  • 1996Bank strategic positioning and some determinants of bank selection188 cited
  • 2006Comparative efficiency analysis of Portuguese bank branches140 cited
  • 2000A typology of de‐coupling strategies in mixed services134 cited
  • 1998A service positioning matrix

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