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Innovation in services: present findings, and future pathways

16 references·16 citing·45 second hopsampled

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References

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1986Towards a theory of innovation in services1,108 cited
2001

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The Dynamics of the Adoption of Product and Process Innovations in Organizations

1,032 cited

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2012Employee Collaboration, Learning Orientation, and New Service Development Performance122 cited
2010How does product program innovativeness affect customer satisfaction? A comparison of goods and services122 cited
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2015Strategic innovation through outsourcing: The role of relational and contractual governance111 cited
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