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Fitting facilities to self-service technology usage: Evidence from kiosks in Taiwan airport

16 references·16 citing·29 second hopsampled

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References

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1,391 cited

2002Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store942 cited

2011Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context852 cited

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2015Exploring the intention to continue using web-based self-service50 cited
2022Passengers satisfaction with the technologies used in smart airports: An empirical study from a gender perspective46 cited
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2024Towards solving the airport ground workforce dilemma: A literature review on hiring, scheduling, retention, and digitalization in the airport industry40 cited
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2018Technology readiness and mobile self-service technology adoption in the airline industry: An emerging market perspective26 cited
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2019Factors Affecting Mobile Shoppers’ Continuation Intention of Coffee Shop Online Store: A Perspective on Consumer Tolerance21 cited