References

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• 1991The fifth discipline, the art and practice of the learning organization20,050 cited
• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
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• 1979Chief executives define their own data needs.2,815 cited
• 1994The postmodern condition2,052 cited
• 2003The relationship between total quality management practices and their effects on firm performance1,895 cited
• 1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality1,652 cited
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• 1981A primer on critical success factors633 cited
• 2008An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model604 cited
• 1984