Filling the gaps: Patterns of formal and informal participation

Keith Townsend · Adrian John Wilkinson · John Burgess

72 citations0/0 files storedEconomic and Industrial Democracy

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Labor Movements and Unions Employment, Labor, and Gender Studies Legal and Labor Studies

Abstract

Industrial relations scholarship has traditionally privileged union forms of employee participation. In more recent years there has been a shift to understand the role of participation in non-union firms. This article develops theory on employee participation through analysis of an Australian case study in the hotel sector. The authors find that formal participation mechanisms are useful and essential for both employees and managers, however formal participation leaves behind gaps which are partially filled with informal voice exchanges between employees and their managers.

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References

1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.1997Meta-Analytic review of leader-member exchange theory: Correlates and construct issues.1984What do unions do 2004Employee silence: Quiescence and acquiescence as responses to perceived injustice 2006Front‐line managers as agents in the HRM‐performance causal chain: theory, analysis and evidence 2010Industrial Relations Journal 2002Leader-Member Exchange and Organizational Communication Satisfaction in Multiple Contexts 2011New times for employee voice?

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