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The Impact of Consumer Involvement on the Consumers' Perception of Service Quality-Focusing on the Korean Hotel Industry
16 references·11 citing·28 second hop
The Impact of Consumer Involvement on the Consumers' Perception of Service Quality-Focusing on the Korean Hotel Industry (1997)The Impact of Consumer Involvement on the…Advances in Consumer Research (2025)Advances in Consumer ResearchExpectations, Performance Evaluation, and Consumers' Perceptions of Quality (1993)Expectations, Performance Eva…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…A Gap Analysis of Professional Service Quality (1989)A Gap Analysis of Professiona…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Response to Television Commercials: The Impact of Involvement and Background Music on Brand Attitude Formation (1986)Consumer Response to Televisi…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…Measuring the Involvement Construct (1985)Measuring the Involvement Con…Measuring Consumer Involvement Profiles (1985)Measuring Consumer Involvemen…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Strategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…Advances in Consumer Research (1983)Advances in Consumer ResearchAn Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…An integrated framework for service quality, choice overload, customer involvement and satisfaction (2019)An integrated framework for s…Measuring Service Quality of Rural Accommodations (2018)Measuring Service Quality of …The Differential Effects of the Quality and Quantity of Online Reviews on Hotel Room Sales (2014)The Differential Effects of t…How Motivation, Opportunity, and Ability Impact Travelers' Social Media Involvement and Revisit Intention (2013)How Motivation, Opportunity, …Segmenting Taiwanese Travelers on Cruises in North America: Comparing the Involvement and Cluster Approach (2012)Segmenting Taiwanese Traveler…Using hybrid MCDM to evaluate the service quality expectation in linguistic preference (2011)Using hybrid MCDM to evaluate…Customers’ zone of tolerance for retail stores (2011)Customers’ zone of tolerance …Analysis of Structural Equation Model for the Student Pleasure Travel Market: Motivation, Involvement, Satisfaction, and Destination Loyalty (2008)Analysis of Structural Equati…IS THE SERVQUAL SCALE AN ADEQUATE MEASURE OF QUALITY IN LEISURE, TOURISM AND HOSPITALITY? (2005)IS THE SERVQUAL SCALE AN ADEQ…Developing a Visitor Satisfaction Monitoring Methodology: Quality Gaps, Crowding and Some Results (2003)Developing a Visitor Satisfac…Assessing customer‐salesperson interactions in a retail chain: differences between city and country retail districts (2003)Assessing customer‐salesperso…Developing Buyer-Seller Relationships (1987)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advertising as Information (1974)Breaking Free from Product Marketing (1977)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)The Theory of Buyer Behavior (1971)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)Customer Contributions to Quality: A Different View of the Customer-Oriented Firm (1996)Destination Image, Self-Congruity, and Travel Behavior: Toward an Integrative Model (2000)What is Interactivity and is it Always Such a Good Thing? Implications of Definition, Person, and Situation for the Influence of Interactivity on Advertising Effectiveness (2002)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1985Measuring the Involvement Construct6,012 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1983Advances in Consumer Research2,879 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 1985Measuring Consumer Involvement Profiles2,247 cited
  • 1984Strategic Management and Marketing in the Service Sector1,667 cited
  • 1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality1,652 cited
  • 1989A Gap Analysis of Professional Service Quality1,123 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1986Consumer Response to Television Commercials: The Impact of Involvement and Background Music on Brand Attitude Formation627 cited
  • Cited by

    • 2014The Differential Effects of the Quality and Quantity of Online Reviews on Hotel Room Sales194 cited
    • 2013How Motivation, Opportunity, and Ability Impact Travelers' Social Media Involvement and Revisit Intention183 cited
    • 2008Analysis of Structural Equation Model for the Student Pleasure Travel Market: Motivation, Involvement, Satisfaction, and Destination Loyalty139 cited
    • 2003Developing a Visitor Satisfaction Monitoring Methodology: Quality Gaps, Crowding and Some Results136 cited
    • 2011Using hybrid MCDM to evaluate the service quality expectation in linguistic preference65 cited
    • 2005IS THE SERVQUAL SCALE AN ADEQUATE MEASURE OF QUALITY IN LEISURE, TOURISM AND HOSPITALITY?26 cited
    • 2003Assessing customer‐salesperson interactions in a retail chain: differences between city and country retail districts24 cited
    • 2011Customers’ zone of tolerance for retail stores22 cited
    • 2018Measuring Service Quality of Rural Accommodations22 cited
    • 2019An integrated framework for service quality, choice overload, customer involvement and satisfaction22 cited
    • 2012Segmenting Taiwanese Travelers on Cruises in North America: Comparing the Involvement and Cluster Approach12 cited