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Assessing the quality of service provided by market research agencies
11 references·1 citing·31 second hop
Assessing the quality of service provided by market research agencies (2000)Assessing the quality of service provided…Marketing Research Process (2004)Marketing Research ProcessServices Marketing: Text and Cases (1995)Services Marketing: Text and …Services Marketing (1995)Services MarketingDevelopment of a Multiple‐item Scale for Measuring Hospital Service Quality (1993)Development of a Multiple‐ite…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Contemporary Marketing Research (1992)Contemporary Marketing Resear…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Delivering Quality Service (1990)Delivering Quality ServiceDefining and Measuring the Quality of Customer Service (1990)Defining and Measuring the Qu…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…What factors determine use of quality-related marketing research information? An empirical investigation (2001)What factors determine use of…A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Service Quality Measurement (1993)Developing an Instrument to Measure Customer Service Quality in Branch Banking (1994)Using SERVQUAL to assess customer satisfaction with public sector services (2001)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)An investigation of marketing problems across service typologies (2000)Untangling the tangibles: 'physical evidence' and customer satisfaction in local authority leisure centres (2000)Professional service firms entering emerging markets: the role of network relationships (2008)A qualitative examination of factors affecting reverse logistics systems for end‐of‐life computers (2002)Methodology or “methodolatry”? An evaluation of focus groups and depth interviews (2006)Twitter: a Viable Marketing Tool for SMEs? (2010)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Towards the measurement of internal service quality (1995)A Review and Critique of Research Using Servqual (2004)The evaluation of hospital service quality by fuzzy MCDM (2014)Understanding Customer Experience Throughout the Customer Journey (2016)Flaming, Complaining, Abstaining: How Online Users Respond to Privacy Concerns (1999)Dimensions of Privacy Concern among Online Consumers (2000)Toward a Typology of Internet Users and Online Privacy Concerns (2002)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Building and testing theories of decision making by travellers (2004)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1990Delivering Quality Service1,326 cited
  • 1990Defining and Measuring the Quality of Customer Service418 cited
  • 1992Contemporary Marketing Research218 cited
  • 1993Development of a Multiple‐item Scale for Measuring Hospital Service Quality189 cited
  • 2004Marketing Research Process88 cited
  • 1995Services Marketing: Text and Cases75 cited
  • 1995Services Marketing35 cited

Cited by

  • 2001What factors determine use of quality-related marketing research information? An empirical investigation22 cited

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