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Service quality at banks and credit unions: what do their customers say?

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References

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2016Customer perception regarding Sharī‘ah compliance of Islamic banking sector of Pakistan57 cited
2012A review of customer satisfaction towards service quality of banking sector

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2006Service Quality: A Case Study of a Bank33 cited

2013The role of price satisfaction in managing customer relationships: the case of financial services29 cited

2014Linking satisfaction to share of deposits: an application of the Wallet Allocation Rule27 cited

2001Employee evaluations of service quality at banks and credit unions27 cited

2003A comparative analysis of cultural, conceptual and practical constraints on quality management implementations--findings from Australian and Korean banking industries26 cited

2007Servperf Analysis in Retail Banking24 cited

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