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Building trust online: Interactions among trust building mechanisms · Study

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ArticleBuilding trust online: Interactions among trust building mechanisms

Man Kit Chang2013

Article2013

Building trust online: Interactions among trust building mechanisms

Man Kit Chang · Waiman Cheung · Mincong Tang

229 citations·0/0 files stored·Information & Management

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Privacy, Security, and Data Protection

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References

2004Building Effective Online Marketplaces with Institution-Based Trust 2002Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior 2002The impact of initial consumer trust on intentions to transact with a web site: a trust building model 2002Individual Trust in Online Firms: Scale Development and Initial Test 2003The development of initial trust in an online company by new customers 2002Online trust: a stakeholder perspective, concepts, implications, and future directions 2002The Role of Consumers' Trust in Online-Shopping 2004Literature derived reference models for the adoption of online shopping

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2019Building E-Commerce Satisfaction and Boosting Sales: The Role of Social Commerce Trust and Its Antecedents 2018Online purchase return policy leniency and purchase decision: Mediating role of consumer trust 2019Generation Y consumer online repurchase intention in Bangkok 2016Understanding trust influencing factors in social media communication: A qualitative study 2022Why do consumers hesitate to purchase in live streaming? A perspective of interaction between participants

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2007Research on trust: a bibliography and brief bibliometric analysis of the special issue submissionsarticle · 8 shared references 2011The role of post-use trust in the acceptance of a technology: Drivers and consequencesarticle · 7 shared references 2014A Study of the Multilevel and Dynamic Nature of Trust in E-Commerce from a Cross-Stage Perspectivearticle · 7 shared references 2008Consumer acceptance of internet banking: the influence of internet trustarticle · 6 shared references 2010Consumer trust and distrust: An issue of website designarticle · 6 shared references 2011The Effect of Website Design Dimensions on Initial Trust: A Synthesis of the Empirical Literaturearticle · 6 shared references

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Year2013

Typearticle

Published2013-07-08

VenueInformation & Management

ISSN-L0378-7206

Languageen

Citations229

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

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doi10.1016/j.im.2013.06.003

openalex_workW1992364027

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2019How social media usage influences B2B customer loyalty: roles of trust and purchase risk

2017E-commerce Ethics and Its Impact on Buyer Repurchase Intentions and Loyalty: An Empirical Study of Small and Medium Egyptian Businesses

2022E-commerce in high uncertainty avoidance cultures: The driving forces of repurchase and word-of-mouth intentions