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Consumer trust and distrust: An issue of website design · Study

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ArticleConsumer trust and distrust: An issue of website design

Carol Xiaojuan Ou2010

Article2010

Consumer trust and distrust: An issue of website design

Carol Xiaojuan Ou · Choon Ling Sia

191 citations·0/0 files stored·International Journal of Human-Computer Studies

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Privacy, Security, and Data Protection

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1979Prospect Theory: An Analysis of Decision under Risk 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1988Prospect theory: An analysis of decision under risk 1977Estimating Nonresponse Bias in Mail Surveys 1991Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation 2003Trust and TAM in Online Shopping: An Integrated Model1 2001Bad is Stronger than Good

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2017The impact of online brand community characteristics on customer engagement: An application of Stimulus-Organism-Response paradigm 2015Context is king! Considering particularism in research design and reporting 2013Website design, trust and culture: An eight country investigation 2017Distinguishing the effects of B2B information quality, system quality, and service outcome quality on trust and distrust 2017Who to Trust? Applying Trust to Social Commerce

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Year2010

Typearticle

Published2010-08-22

VenueInternational Journal of Human-Computer Studies

ISSN-L1071-5819

Languageen

Citations191

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

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doi10.1016/j.ijhcs.2010.08.003

openalex_workW2074786558

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2020

Comprehending customer satisfaction with hotels

2013ANTECEDENTS AND DISTINCTIONS BETWEEN ONLINE TRUST AND DISTRUST: PREDICTING HIGH- AND LOW-RISK INTERNET BEHAVIORS

2017It’s complicated: explaining the relationship between trust, distrust, and ambivalence in online transaction relationships using polynomial regression analysis and response surface analysis