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Consumer trust and distrust: An issue of website design

16 references·16 citing·36 second hopsampled

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References

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1996A Model of the Antecedents of Perceived Ease of Use: Development and Test3,799 cited

Cited by

2017The impact of online brand community characteristics on customer engagement: An application of Stimulus-Organism-Response paradigm507 cited
2015Context is king! Considering particularism in research design and reporting259 cited
2013Website design, trust and culture: An eight country investigation180 cited
2017Distinguishing the effects of B2B information quality, system quality, and service outcome quality on trust and distrust176 cited
2017Who to Trust? Applying Trust to Social Commerce156 cited
2020Comprehending customer satisfaction with hotels156 cited
2013ANTECEDENTS AND DISTINCTIONS BETWEEN ONLINE TRUST AND DISTRUST: PREDICTING HIGH- AND LOW-RISK INTERNET BEHAVIORS109 cited
2017It’s complicated: explaining the relationship between trust, distrust, and ambivalence in online transaction relationships using polynomial regression analysis and response surface analysis88 cited
2021Promoting e-banking actual usage: mix of technology acceptance model and technology-organisation-environment framework82 cited
2015A macro model of online information quality perceptions: A review and synthesis of the literature81 cited
2018Consumer’s webrooming conduct: an explanation using the theory of planned behavior80 cited
2017Understanding users’ continuance intentions to use smart-connected sports products75 cited
2023Expectations and beyond: The nexus of AI instrumentality and brand credibility in voice assistant retention using extended expectation‐confirmation model67 cited
2024Impact of AI on Customer Experience in Video Streaming Services: A Focus on Personalization and Trust67 cited
2020Design quality in building behavioral intention through affective and cognitive involvement for e-learning on smartphones65 cited
2019Trust, distrust, and crowdfunding: A study on perceptions of institutional mechanisms65 cited