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Visitors' satisfaction, perceptions and gap analysis: The case of Dadia–Lefkimi–Souflion National Park
16 references·12 citing·45 second hop
Visitors' satisfaction, perceptions and gap analysis: The case of Dadia–Lefkimi–Souflion National Park (2009)Visitors' satisfaction, perceptions and g…Development and Management of Visitor Attractions (2012)Development and Management of…Importance-satisfaction analysis for marine-park hinterlands: A Western Australian case study (2006)Importance-satisfaction analy…The theme park experience: An analysis of pleasure, arousal and satisfaction (2004)The theme park experience: An…Measuring tourist satisfaction with Kenya's wildlife safari: a case study of Tsavo West National Park (2002)Measuring tourist satisfactio…An Empirical Investigation of the Relationships Between Service Quality, Satisfaction and Behavioral Intentions among Visitors to a Wildlife Refuge (2002)An Empirical Investigation of…Revisiting importance–performance analysis (2001)Revisiting importance–perform…Service quality, customer satisfaction, and customer value: A holistic perspective (1999)Service quality, customer sat…From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba (1998)From SERVQUAL to HOLSAT: holi…The Psychology of Attitudes (1997)The Psychology of AttitudesKnow Your Customer: New Approaches to Understanding Customer Value and Satisfaction (1996)Know Your Customer: New Appro…The Predictive Validity of Alternative Approaches to Evaluating Quality of a Festival (1995)The Predictive Validity of Al…Measuring Service Quality in the Travel and Tourism Industry (1991)Measuring Service Quality in …Delivering Quality Service (1990)Delivering Quality ServiceConsumer Behaviour in Tourism (1987)Consumer Behaviour in TourismA Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Dimentions of tourist satisfaction with a destination area (1978)Dimentions of tourist satisfa…Determination of visitors’ intentions to revisit a natural history museum in a national park (2023)Determination of visitors’ in…IMPROVING PASSENGERS SATISFACTION OF “TRAVEL” CORRIDOR PADANG-PESISIR SELATAN USING IMPORTANCE - SATISFACTION ANALYSIS (ISA) (2019)IMPROVING PASSENGERS SATISFAC…Hybrid SWOT - ANP - FANP model for prioritization strategies of sustainable development of ecotourism in National Park Djerdap, Serbia (2017)Hybrid SWOT - ANP - FANP mode…A New Approach Within ANP-SWOT Framework for Prioritization of Ecosystem Management and Case Study of National Park Djerdap, Serbia (2017)A New Approach Within ANP-SWO…Visitor attraction management: A critical review of research 2009–2014 (2016)Visitor attraction management…The service satisfaction of jazz festivals in structural equation modeling under conditions of value and loyalty (2016)The service satisfaction of j…Using a randomised experiment to test the causal effect of service quality on visitor satisfaction and loyalty in a remote national park (2015)Using a randomised experiment…Measuring customer satisfaction: A literature review (2015)Measuring customer satisfacti…Green Entrepreneurship and Green Products: Consumers' Views and Attitudes in Regional Unit of Evros. (2015)Green Entrepreneurship and Gr…Citizen Satisfaction: A Multicriteria Satisfaction Analysis (2013)Citizen Satisfaction: A Multi…Quantitative calculation of eco-tourist's landscape perception: Strength, and spatial variation within ecotourism destination (2012)Quantitative calculation of e…Visitor satisfaction analysis as a tool for park managers: a review and case study (2011)Visitor satisfaction analysis…Risk Taking and Information Handling in Consumer Behavior (1969)Theories of cognitive consistency : a sourcebook (1969)Consumer Rankings of Risk Reduction Methods (1971)Cooperative branding for rural destinations (2002)Tourists’ characteristics and the perceived image of tourist destinations: a quantitative analysis—a case study of Lanzarote, Spain (2003)Travel Anxiety and Intentions to Travel Internationally: Implications of Travel Risk Perception (2005)A Theory of Cognitive Dissonance (1957)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Tourism destination competitiveness: a quantitative approach (2004)Measuring tourist satisfaction by attribute and motivation: The case of a nature-based resort (2007)TOURIST SATISFACTION AND DISSATISFACTION (2009)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The theory of planned behavior (1991)Measuring Tourists’ Emotional Experiences toward Hedonic Holiday Destinations (2009)Testing the dimensionality of place attachment and its relationships with place satisfaction and pro-environmental behaviours: A structural equation modelling approach (2012)Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend (2015)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Product Performance and Consumer Satisfaction: A New Concept (1976)The Sociology of Tourism: Approaches, Issues, and Findings (1984)City branding: a state‐of‐the‐art review of the research domain (2011)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The destination product and its impact on traveller perceptions (2000)Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)Customer-based brand equity for a destination (2007)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)On the Evaluation of Structural Equation Models (1988)Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service (2002)How destination image and evaluative factors affect behavioral intentions? (2006)Measuring Experience Economy Concepts: Tourism Applications (2007)Implicit social cognition: Attitudes, self-esteem, and stereotypes. (1995)International Norm Dynamics and Political Change (1998)Role congruity theory of prejudice toward female leaders. (2002)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Building and testing theories of decision making by travellers (2004)Value in business markets: What do we know? Where are we going? (2005)Relationship value and relationship quality (2006)VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT (2009)
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References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1997The Psychology of Attitudes7,143 cited
  • 1990Delivering Quality Service1,326 cited
  • 1987Consumer Behaviour in Tourism1,197 cited
  • 1999Service quality, customer satisfaction, and customer value: A holistic perspective1,086 cited
  • 2004The theme park experience: An analysis of pleasure, arousal and satisfaction907 cited
  • 1996Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction796 cited
  • 2001Revisiting importance–performance analysis772 cited
  • 1978Dimentions of tourist satisfaction with a destination area588 cited
  • 1991Measuring Service Quality in the Travel and Tourism Industry561 cited
  • 1995The Predictive Validity of Alternative Approaches to Evaluating Quality of a Festival486 cited
  • 2002Measuring tourist satisfaction with Kenya's wildlife safari: a case study of Tsavo West National Park382 cited
  • 2002An Empirical Investigation of the Relationships Between Service Quality, Satisfaction and Behavioral Intentions among Visitors to a Wildlife Refuge379 cited
  • 1998From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba375 cited
  • 2012

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Development and Management of Visitor Attractions
365 cited
  • 2006Importance-satisfaction analysis for marine-park hinterlands: A Western Australian case study344 cited
  • Cited by

    • 2016Visitor attraction management: A critical review of research 2009–2014129 cited
    • 2017Hybrid SWOT - ANP - FANP model for prioritization strategies of sustainable development of ecotourism in National Park Djerdap, Serbia96 cited
    • 2015Using a randomised experiment to test the causal effect of service quality on visitor satisfaction and loyalty in a remote national park73 cited
    • 2011Visitor satisfaction analysis as a tool for park managers: a review and case study71 cited
    • 2017A New Approach Within ANP-SWOT Framework for Prioritization of Ecosystem Management and Case Study of National Park Djerdap, Serbia67 cited
    • 2015Measuring customer satisfaction: A literature review29 cited
    • 2013Citizen Satisfaction: A Multicriteria Satisfaction Analysis20 cited
    • 2016The service satisfaction of jazz festivals in structural equation modeling under conditions of value and loyalty20 cited
    • 2012Quantitative calculation of eco-tourist's landscape perception: Strength, and spatial variation within ecotourism destination13 cited
    • 2015Green Entrepreneurship and Green Products: Consumers' Views and Attitudes in Regional Unit of Evros.8 cited
    • 2023Determination of visitors’ intentions to revisit a natural history museum in a national park5 cited
    • 2019IMPROVING PASSENGERS SATISFACTION OF “TRAVEL” CORRIDOR PADANG-PESISIR SELATAN USING IMPORTANCE - SATISFACTION ANALYSIS (ISA)3 cited