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The Language of Marketplace Rituals: Implications for Customer Experience Management · Study

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ArticleThe Language of Marketplace Rituals: Implications for Customer Experience Management

Cele C. Otnes2012

Article2012

The Language of Marketplace Rituals: Implications for Customer Experience Management

Cele C. Otnes · Behice Ece Ilhan · Atul A. Kulkarni

82 citations·0/0 files stored·Journal of Retailing

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Consumer Retail Behavior Studies Customer Service Quality and Loyalty AI in Service Interactions

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References

1988Possessions and the Extended Self 1998Consumers and Their Brands: Developing Relationship Theory in Consumer Research 1988The Long Interview 1983Local Knowledge: Further Essays In Interpretive Anthropology 1981Forms of talk 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies 1994Analysis and Interpretation of Qualitative Data in Consumer Research

Cited by

2019Characterizing customer experience management in business markets 2015Market orientation, entrepreneurial orientation and business performance among small retailers 2018Satisfaction and positive emotions: A comparison of the influence of hotel guests’ beliefs and attitudes on their satisfaction and emotions 2018Reclaiming the Future: Understanding Customer Forgiveness of Service Transgressions 2019The customer experience – loyalty link: moderating role of motivation orientation

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Details

Year2012

Typearticle

Published2012-05-01

VenueJournal of Retailing

ISSN-L0022-4359

Languageen

Citations82

Files0 public / 0

ShelfConsumer Retail Behavior Studies

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doi10.1016/j.jretai.2012.02.002

openalex_workW1993849417

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