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GREENING THE SERVICE PROFIT CHAIN: THE IMPACT OF ENVIRONMENTAL MANAGEMENT PRACTICES
16 references·16 citing·39 second hopsampled
GREENING THE SERVICE PROFIT CHAIN: THE IMPACT OF ENVIRONMENTAL MANAGEMENT PRACTICES (2003)GREENING THE SERVICE PROFIT CHAIN: THE IM…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Modern Methods for Business Research (1998)Modern Methods for Business R…A RESOURCE-BASED PERSPECTIVE ON CORPORATE ENVIRONMENTAL PERFORMANCE AND PROFITABILITY. (1997)A RESOURCE-BASED PERSPECTIVE …Toward a New Conception of the Environment-Competitiveness Relationship (1995)Toward a New Conception of th…A Natural-Resource-Based View of the Firm (1995)A Natural-Resource-Based View…A Natural-Resource-Based View of the Firm (1995)A Natural-Resource-Based View…Towards the Sustainable Corporation: Win-Win-Win Business Strategies for Sustainable Development (1994)Towards the Sustainable Corpo…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Zero defections: quality comes to services. (1990)Zero defections: quality come…Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Structural Model Evaluation a…EQS : structural equations program manual (1989)EQS : structural equations pr…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…Modern factor analysis (1960)Modern factor analysisThe Impact of Perceived Greenwashing on Customer Satisfaction and the Contingent Role of Capability Reputation (2022)The Impact of Perceived Green…Impact of Environmental, Social, and Governance Information on Economic Performance: Evidence of a Corporate ‘Sustainability Advantage’ from Europe (2019)Impact of Environmental, Soci…It is merely a matter of time: A meta‐analysis of the causality between environmental performance and financial performance (2018)It is merely a matter of time…The antecedents of customer satisfaction and dissatisfaction toward various types of hotels: A text mining approach (2016)The antecedents of customer s…The impact of eco-friendly practices on green image and customer attitudes: An investigation in a café setting (2014)The impact of eco-friendly pr…A Meta‐Analysis of Environmentally Sustainable Supply Chain Management Practices and Firm Performance (2013)A Meta‐Analysis of Environmen…A comprehensive environment friendly approach for supplier selection (2013)A comprehensive environment f…A classification model for product-service offerings (2013)A classification model for pr…The consumption side of sustainable fashion supply chain (2012)The consumption side of susta…Sustainable supply chain management (SSCM) in Malaysia: A survey (2012)Sustainable supply chain mana…Quality management, environmental management and firm performance: direct and mediating effects in the hotel industry (2012)Quality management, environme…Effects of restaurant green practices on brand equity formation: Do green practices really matter? (2012)Effects of restaurant green p…Green practices in the restaurant industry from an innovation adoption perspective: Evidence from Taiwan (2011)Green practices in the restau…Green supply chain initiatives among certified companies in Malaysia and environmental sustainability: Investigating the outcomes (2010)Green supply chain initiative…Exploring Consumer Perceptions of Green Restaurants in the US (2010)Exploring Consumer Perception…Extending the Horizons: Environmental Excellence as Key to Improving Operations (2006)Extending the Horizons: Envir…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Competitive Advantage: Creating and Sustaining Superior Performance (1985)The Competitive Advantage of Nations (1991)Redefining innovation — eco-innovation research and the contribution from ecological economics (2000)Green supply‐chain management: A state‐of‐the‐art literature review (2007)The roads ahead: Narratives for shared socioeconomic pathways describing world futures in the 21st century (2015)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Firm Resources and Sustained Competitive Advantage (1991)Is the Resource-Based "View" a Useful Perspective for Strategic Management Research? (2001)Corporate Social and Financial Performance: A Meta-Analysis (2003)Firm resources and sustained competitive advantage (2004)Leadership: The Cutting Edge. (1979)Organizational citizenship behavior: Its nature and antecedents. (1983)Research in Organizational Behavior. (1986)Accounting for common method variance in cross-sectional research designs. (2001)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Comparative fit indexes in structural models. (1990)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Alternative Ways of Assessing Model Fit (1992)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)
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References

  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 1995Toward a New Conception of the Environment-Competitiveness Relationship13,329 cited
  • 1989EQS : structural equations program manual9,698 cited
  • 1990Structural Model Evaluation and Modification: An Interval Estimation Approach7,390 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1998Modern Methods for Business Research6,534 cited
  • 1995A Natural-Resource-Based View of the Firm5,401 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1960Modern factor analysis5,122 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 1997A RESOURCE-BASED PERSPECTIVE ON CORPORATE ENVIRONMENTAL PERFORMANCE AND PROFITABILITY.4,813 cited
  • 1995A Natural-Resource-Based View of the Firm4,619 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1994Towards the Sustainable Corporation: Win-Win-Win Business Strategies for Sustainable Development

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Cited by

  • 2013A Meta‐Analysis of Environmentally Sustainable Supply Chain Management Practices and Firm Performance791 cited
  • 2010Green supply chain initiatives among certified companies in Malaysia and environmental sustainability: Investigating the outcomes757 cited
  • 2012Sustainable supply chain management (SSCM) in Malaysia: A survey683 cited
  • 2006Extending the Horizons: Environmental Excellence as Key to Improving Operations589 cited
  • 2016The antecedents of customer satisfaction and dissatisfaction toward various types of hotels: A text mining approach437 cited
  • 2019Impact of Environmental, Social, and Governance Information on Economic Performance: Evidence of a Corporate ‘Sustainability Advantage’ from Europe333 cited
  • 2011Green practices in the restaurant industry from an innovation adoption perspective: Evidence from Taiwan316 cited
  • 2012Effects of restaurant green practices on brand equity formation: Do green practices really matter?303 cited
  • 2013A comprehensive environment friendly approach for supplier selection301 cited
  • 2022The Impact of Perceived Greenwashing on Customer Satisfaction and the Contingent Role of Capability Reputation282 cited
  • 2010Exploring Consumer Perceptions of Green Restaurants in the US262 cited
  • 2014The impact of eco-friendly practices on green image and customer attitudes: An investigation in a café setting258 cited
  • 2018It is merely a matter of time: A meta‐analysis of the causality between environmental performance and financial performance252 cited
  • 2013A classification model for product-service offerings238 cited
  • 2012Quality management, environmental management and firm performance: direct and mediating effects in the hotel industry236 cited
  • 2012The consumption side of sustainable fashion supply chain231 cited