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Exploring consumer evaluations of e‐services: a portal site
16 references·16 citing·42 second hopsampled
Exploring consumer evaluations of e‐services: a portal site (2001)Exploring consumer evaluations of e‐servi…E-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)The Impact of Technology on t…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…Using the balanced scorecard as a strategic management system (1996)Using the balanced scorecard …The value concept and relationship marketing (1996)The value concept and relatio…Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Return on Quality (ROQ): Maki…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Marketing Services: Competing Through Quality (1992)Marketing Services: Competing…Zero defections: quality comes to services. (1990)Zero defections: quality come…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A circumplex model of affect. (1980)A circumplex model of affect.The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)The role of live streaming in…Generic technology‐based service quality dimensions in banking (2011)Generic technology‐based serv…Determinants of E-Commerce Customer Satisfaction, Trust, and Loyalty in Saudi Arabia (2011)Determinants of E-Commerce Cu…Exploring the relationships between e‐service quality, satisfaction, attitudes and behaviours in content‐driven e‐service web sites (2010)Exploring the relationships b…Developing e-service quality scales: A literature review (2010)Developing e-service quality …The role of etail quality, e-satisfaction and e-trust in online loyalty development process (2009)The role of etail quality, e-…The Impact of Website Quality Dimensions on Customer Satisfaction in the B2C E-commerce Context (2007)The Impact of Website Quality…The development of an e-travel service quality scale (2007)The development of an e-trave…Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis (2007)Success Factors for Destinati…Gender differs: assessing a model of online purchase intentions in e‐tail service (2005)Gender differs: assessing a m…Online service quality dimensions and their relationships with satisfaction (2004)Online service quality dimens…Measuring customer perceived online service quality (2004)Measuring customer perceived …Customer loyalty to content‐based Web sites: the case of an online health‐care service (2004)Customer loyalty to content‐b…Barriers and benefits in the adoption of e‐government (2004)Barriers and benefits in the …A Customer Loyalty Model for E-Service Context. (2003)A Customer Loyalty Model for …Consumer perceptions of Internet retail service quality (2002)Consumer perceptions of Inter…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Prospect theory: An analysis of decision under risk (1988)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)The Commitment-Trust Theory of Relationship Marketing (1994)Customer satisfaction with services: putting perceived value into the equation (2000)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Understanding Relationship Marketing Outcomes (2002)The Principles of Psychology (1891)Hedges: A Study in Meaning Criteria and the Logic of Fuzzy Concepts (1975)The robust beauty of improper linear models in decision making. (1979)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Measuring emotion: The self-assessment manikin and the semantic differential (1994)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Satisfaction: a behavioral perspective on the consumer (2010)Contemporary Strategy Analysis (1998)TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING. (2011)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1980A circumplex model of affect.16,320 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1996Using the balanced scorecard as a strategic management system5,014 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • 1996The value concept and relationship marketing2,180 cited
  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
  • 2000E-satisfaction: an initial examination2,007 cited
  • 2000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda1,795 cited

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  • 1995Return on Quality (ROQ): Making Service Quality Financially Accountable1,638 cited
  • Cited by

    • 2018The role of live streaming in building consumer trust and engagement with social commerce sellers1,472 cited
    • 2002Consumer perceptions of Internet retail service quality541 cited
    • 2004Barriers and benefits in the adoption of e‐government527 cited
    • 2009The role of etail quality, e-satisfaction and e-trust in online loyalty development process522 cited
    • 2004Online service quality dimensions and their relationships with satisfaction512 cited
    • 2004Measuring customer perceived online service quality498 cited
    • 2007The development of an e-travel service quality scale479 cited
    • 2011Determinants of E-Commerce Customer Satisfaction, Trust, and Loyalty in Saudi Arabia455 cited
    • 2004Customer loyalty to content‐based Web sites: the case of an online health‐care service431 cited
    • 2007Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis427 cited
    • 2010Developing e-service quality scales: A literature review414 cited
    • 2007The Impact of Website Quality Dimensions on Customer Satisfaction in the B2C E-commerce Context409 cited
    • 2003A Customer Loyalty Model for E-Service Context.407 cited
    • 2011Generic technology‐based service quality dimensions in banking357 cited
    • 2010Exploring the relationships between e‐service quality, satisfaction, attitudes and behaviours in content‐driven e‐service web sites347 cited
    • 2005Gender differs: assessing a model of online purchase intentions in e‐tail service341 cited