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A Web-based AHP approach to standardize the process of managing service-contracts
16 references·2 citing·42 second hop
A Web-based AHP approach to standardize the process of managing service-contracts (2003)A Web-based AHP approach to standardize t…Service Management and Marketing (2011)Service Management and Market…An overview of recent literature on spare parts inventories (2002)An overview of recent literat…The Analytic Hierarchy Process—An Exposition (2001)The Analytic Hierarchy Proces…Maintenance spare parts logistics: Special characteristics and strategic choices (2001)Maintenance spare parts logis…Factors influencing corporate web site adoption: a time-based assessment (2001)Factors influencing corporate…Impact of Participative Service Relationships on Quality, Satisfaction and Retention (1999)Impact of Participative Servi…Creating a Market Orientation (1998)Creating a Market OrientationDecision support systems and intelligent systems (1997)Decision support systems and …A Sensitivity Analysis Approach for Some Deterministic Multi‐Criteria Decision‐Making Methods* (1997)A Sensitivity Analysis Approa…Do you want to keep your customers forever? (1995)Do you want to keep your cust…Analytical hierarchy process (1994)Analytical hierarchy processService operations management (1992)Service operations managementRemarks on the Analytic Hierarchy Process (1990)Remarks on the Analytic Hiera…An Exposition of the AHP in Reply to the Paper “Remarks on the Analytic Hierarchy Process” (1990)An Exposition of the AHP in R…Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…Building effective decision support systems (1982)Building effective decision s…What drives business process standardization? A case study approach (2009)What drives business process …Web-Based Decision Support (2008)Web-Based Decision SupportCoefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)An empirical assessment of the SERVQUAL scale (1992)The Commitment-Trust Theory of Relationship Marketing (1994)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Decision making for leaders (1985)Axiomatic Foundation of the Analytic Hierarchy Process (1986)A critical survey on the status of multiple criteria decision making theory and practice (1992)USING THE ANALYTIC HIERARCHY PROCESS FOR DECISION MAKING IN ENGINEERING APPLICATIONS: SOME CHALLENGES (1995)Analysis of the potentials of multi criteria decision analysis methods to conduct sustainability assessment (2014)The Structure of Scientific Revolutions (1963)The Analytic Hierarchy Process (1985)Analytic Hierarchy Process and Expert Choice: Benefits and limitations (2009)A review of applications of Analytic Hierarchy Process in operations management (2012)Criteria in AHP: A Systematic Review of Literature (2015)Theory of games and economic behavior (2019)Marketing Research (1970)Decision analysis and behavioral research (1986)Selection of an appropriate wastewater treatment technology: A scenario-based multiple-attribute decision-making approach (2012)Sensitivity analysis for volcanic source modeling quality assessment and model selection (2012)1Multi-Criteria Decision Making: An Operations Research Approach (2014)A scaling method for priorities in hierarchical structures (1977)Decisions with Multiple Objectives (1993)Multi-attribute decision making: A simulation comparison of select methods (1998)Application of the AHP in project management (2001)Fundamentals of Decision Making and Priority Theory With the Analytic Hierarchy Process (2000)Applying environmental criteria to supplier assessment: A study in the application of the Analytical Hierarchy Process (2002)Destination Competitiveness: An Analysis of Determinant Attributes (2010)MULTIPLE CRITERIA DECISION MAKING (MCDM) METHODS IN ECONOMICS: AN OVERVIEW / DAUGIATIKSLIAI SPRENDIMŲ PRIĖMIMO METODAI EKONOMIKOJE: APŽVALGA (2011)The Nature and Design of Post-Industrial Organizations (1984)Creation of Favorable User Perceptions: Exploring the Role of Intrinsic Motivation1 (1999)A design theory for systems that support emergent knowledge processes (2002)Why share knowledge? The influence of ICT on the motivation for knowledge sharing (1999)The Anatomy of a Design Theory (2007)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Intermittent demand: Linking forecasting to inventory obsolescence (2011)Joint maintenance and inventory optimization systems: A review (2012)Forecasting: theory and practice (2022)The Affective Consequences of Service Work (1993)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)A definition for gamification: anchoring gamification in the service marketing literature (2016)
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References

  • 1997Decision support systems and intelligent systems2,452 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
  • 1994Analytical hierarchy process1,810 cited
  • 1982Building effective decision support systems1,454 cited
  • 2011Service Management and Marketing1,414 cited
  • 1990Remarks on the Analytic Hierarchy Process1,117 cited
  • 2001The Analytic Hierarchy Process—An Exposition1,080 cited
  • 1990An Exposition of the AHP in Reply to the Paper “Remarks on the Analytic Hierarchy Process”857 cited
  • 1997A Sensitivity Analysis Approach for Some Deterministic Multi‐Criteria Decision‐Making Methods*620 cited
  • 2002An overview of recent literature on spare parts inventories504 cited
  • 1992Service operations management489 cited
  • 1999Impact of Participative Service Relationships on Quality, Satisfaction and Retention470 cited
  • 1995Do you want to keep your customers forever?463 cited
  • 2001Factors influencing corporate web site adoption: a time-based assessment421 cited
  • 1998Creating a Market Orientation404 cited
  • 2001

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Maintenance spare parts logistics: Special characteristics and strategic choices
351 cited

Cited by

  • 2009What drives business process standardization? A case study approach20 cited
  • 2008Web-Based Decision Support19 cited