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Does LibQUAL+TM account for student loyalty to a university college library?
16 references·1 citing·40 second hop
Does LibQUAL+TM account for student loyalty to a university college library? (2011)Does LibQUAL+TM account for student loyal…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)The Influence of Multiple Sto…The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment (2000)The Strategy-Focused Organiza…The balanced scorecard: Translating strategy into action (1997)The balanced scorecard: Trans…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)From Marketing Mix to Relatio…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Consumer Evaluations of Brand Extensions (1990)Consumer Evaluations of Brand…LISREL 7 : user's reference guide (1989)LISREL 7 : user's reference g…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Leaving College: Rethinking the Causes and Cures of Student Attrition (1988)Leaving College: Rethinking t…Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of…Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…The influence of Public University library service quality and library Brand image on user loyalty (2020)The influence of Public Unive…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Dropout from Higher Education: A Theoretical Synthesis of Recent Research (1975)Effects of College Transition and Perceptions of the Campus Racial Climate on Latino College Students' Sense of Belonging (1997)Do Psychosocial and Study Skill Factors Predict College Outcomes? A Meta-Analysis. 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(2003)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)PLS-SEM: Indeed a Silver Bullet (2011)lavaan : An R Package for Structural Equation Modeling (2012)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)A Strategic Framework for Customer Relationship Management (2005)Measuring Organizational Performance: Towards Methodological Best Practice (2009)Взаимосвязь статуса занятости и пола с уровнем психологического благополучия (2026)
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References

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  • 1988Development and validation of brief measures of positive and negative affect: The PANAS scales.32,408 cited
  • 1988Development and validation of brief measures of positive and negative affect: The PANAS scales.31,356 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
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  • 1988Leaving College: Rethinking the Causes and Cures of Student Attrition7,369 cited
  • 1989LISREL 7 : user's reference guide6,783 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1990Consumer Evaluations of Brand Extensions3,266 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 2000The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment

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2,603 cited
  • 1994From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing2,349 cited
  • 2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,256 cited
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    • 2020The influence of Public University library service quality and library Brand image on user loyalty23 cited