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Quality management in TQM versus non‐TQM firms: an empirical investigation

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2003Factors affecting the relationship between total quality management and organizational performance131 cited

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2008

Implementing total quality management with a focus on enhancing customer satisfaction

128 cited

2018Impact of quality management systems on firm performance122 cited

2006Empirical investigation of the hard and soft criteria of TQM in ISO 9001 certified small and medium‐sized enterprises117 cited

2004The Relationship between TQM Practices and Quality Performance and the Role of Formal TQM Programs: An Australian Empirical Study116 cited

1999Diffusion and contribution of total quality management: An empirical study in Norway111 cited

2003The importance of internal aspects in quality improvement111 cited

2002Focusing on key elements of TQM – evaluation for sustainability110 cited

2012A structural equation model of TQM, market orientation and service quality108 cited

2006Critical Success Factors of Total Quality Management101 cited

2002Total quality management and the planning behavior of SMEs in developing economies101 cited

2001Quality management practices and their relationship to buyer’s supplier ratings: a study in the Korean automotive industry99 cited

2001Implementation of total quality management : an empirical study of Chinese manufacturing firms94 cited