Article2006

Online Shopping Hesitation

Chang-Hoan Cho · Jaewon Kang · Hongsik John Cheon

180 citations0/0 files storedCyberPsychology & Behavior

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Technology Adoption and User Behaviour Consumer Behavior and Marketing Influence Decision-Making and Behavioral Economics

Abstract

This study was designed to understand which factors influence consumer hesitation or delay in online product purchases. The study examined four groups of variables (i.e., consumer characteristics, contextual factors perceived uncertainty factors, and medium/channel innovation factors) that predict three types of online shopping hesitation (i.e., overall hesitation, shopping cart abandonment, and hesitation at the final payment stage). We found that different sets of delay factors are related to different aspects of online shopping hesitation. The study concludes with suggestion for various delay-reduction devices to help consumers close their online decision hesitation.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 180 citations exist upstream.

References

2025Advances in Consumer Research 2000Consumer trust in an Internet store 1997Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces 1991Measuring the hedonic and utilitarian sources of consumer attitudes 2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.1994A Model of Perceived Risk and Intended Risk-Handling Activity 1984Academic procrastination: Frequency and cognitive-behavioral correlates.1993Price Perceptions and Consumer Shopping Behavior: A Field Study

Cited by

2009Tourist hesitation in destination decision making 2011When Visual Product Features Speak the Same Language: Effects of Shape-Typeface Congruence on Brand Perception and Price Expectations*2022Why do consumers hesitate to purchase in live streaming? A perspective of interaction between participants 2018Mobile shopping cart abandonment: The roles of conflicts, ambivalence, and hesitation

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.