Service innovations enabled by the “internet of things”

Per M. Andersson · Lars‐Gunnar Mattsson

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Service and Product Innovation Innovation and Knowledge Management Digital Innovation in Industries

Abstract

Purpose – The purpose of this paper is to develop a new conceptual framework that reflects network dynamics in Internet of Things (IoT)-enabled service innovation processes. Design/methodology/approach – Based on literature on service innovations, business networks and IoT, dynamic concepts are selected. Aided by information about an evolving case “The connected vehicle”, propositions about interaction between the variables in the framework are formulated. Findings – A conceptual framework consisting of four interacting variables: overlapping, intermediating, objectification of actors and business modelling is developed, linking several streams of research. Propositions are motivated and issues for further research questions formulated. Research limitations/implications – The framework may stimulate further research on IoT-enabled service innovations. Practical implications – Understanding network dynamics for developing and implementing business models for service innovations. Originality/value – The conceptual framework provides an original contribution to understanding IoT-enabled service innovations.

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References

2005Reassembling the Social 2003Evolving to a New Dominant Logic for Marketing 1995The Theory of the Growth of the Firm 2008Reassembling the social: An introduction to actor‐network‐theory 2002The role of the business model in capturing value from innovation: evidence from Xerox Corporation's technology spin-off companies 2005Clarifying Business Models: Origins, Present, and Future of the Concept 1995Developing relationships in business networks 2009Business Model Design: An Activity System Perspective

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