SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Consumer views of service classifications in the USA and France
16 references·3 citing·35 second hop
Consumer views of service classifications in the USA and France (2004)Consumer views of service classifications…Understanding Service Convenience (2002)Understanding Service Conveni…The Relationships between Culture and Service Quality Perceptions (2000)The Relationships between Cul…Consumer behavior: a European perspective (1999)Consumer behavior: a European…Cultural Influences on Service Quality Expectations (1998)Cultural Influences on Servic…Methodological issues in cross‐cultural marketing research (1996)Methodological issues in cros…Developing Global Strategies for Service Businesses (1996)Developing Global Strategies …Riding the waves of culture: understanding diversity in global business (1994)Riding the waves of culture: …International Marketing Research (1984)International Marketing Resea…THE GLOBALIZATION OF MARKETS (1983)THE GLOBALIZATION OF MARKETSClassifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Cross-Cultural Research Methods (1980)Cross-Cultural Research Metho…ON GOODS AND SERVICES (1977)ON GOODS AND SERVICESBreaking Free from Product Marketing (1977)Breaking Free from Product Ma…Principles of Marketing (1972)Principles of MarketingIndividual differences and multidimensional scaling (1972)Individual differences and mu…Back-Translation for Cross-Cultural Research (1970)Back-Translation for Cross-Cu…The Influence of Culture in Customers’ Expectations about the Hotel Service in Latin Countries with Different Human Development Levels (2020)The Influence of Culture in C…Towards continuous improvement (CI) in professional service delivery: a systematic literature review (2018)Towards continuous improvemen…Analysis of Service Processes Characteristics across a Range of Enterprises (2009)Analysis of Service Processes…Relation of Consumers' Buying Habits to Marketing Methods (1923)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)The Handbook of Social Psychology (1969)Toward a cognitive social learning reconceptualization of personality. (1973)Relation of sample size to the stability of component patterns. (1988)Cross-cultural adaptation of health-related quality of life measures: Literature review and proposed guidelines (1993)Methods and Data Analysis for Cross-Cultural Research (2021)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context (2005)An empirical examination of factors influencing the intention to use mobile payment (2009)Measuring consumer perceptions of online shopping convenience (2013)Advances in Consumer Research (2025)The teacher's word book of 30,000 words. (1945)Statistical principles in experimental design. (1962)Toward a Science of Translating (1964)A Measure of Subjective Happiness: Preliminary Reliability and Construct Validation (1999)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Whatisthe Difference Between Organizational Culture and Organizational Climate? A Native's Point of View on a Decade of Paradigm Wars (1996)A Cross-Cultural Study on Escalation of Commitment Behavior in Software Projects1 (2000)A quarter century of Culture's Consequences: a review of empirical research incorporating Hofstede's cultural values framework (2006)Modernization, Cultural Change, and Democracy (2001)Understanding cultures and implicit leadership theories across the globe: an introduction to project GLOBE (2002)Modernization, cultural change, and democracy the human development sequence (2005)Diagnosing Measurement Equivalence in Cross-National Research (1995)A Cross-National Comparative Study of New Product Development Processes: Japan and the United States (1997)The effect of social media communication on consumer perceptions of brands (2014)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Interactive innovation in financial and business services: The vanguard of the service revolution (1990)What we should know about knowledge-intensive business services (2008)Services Trade and Policy (2010)Effects of innovation types on firm performance (2011)
this work references cited by second hop

References

  • 1970Back-Translation for Cross-Cultural Research14,051 cited
  • 1972Principles of Marketing5,587 cited
  • 1983THE GLOBALIZATION OF MARKETS3,411 cited
  • 1980Cross-Cultural Research Methods2,067 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 1994Riding the waves of culture: understanding diversity in global business1,993 cited
  • 2002Understanding Service Convenience1,613 cited
  • 1984International Marketing Research980 cited
  • 1977ON GOODS AND SERVICES840 cited
  • 2000The Relationships between Culture and Service Quality Perceptions798 cited
  • 1998Cultural Influences on Service Quality Expectations772 cited
  • 1972Individual differences and multidimensional scaling557 cited
  • 1996Methodological issues in cross‐cultural marketing research513 cited
  • 1999Consumer behavior: a European perspective474 cited
  • 1996Developing Global Strategies for Service Businesses460 cited

Cited by

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2020The Influence of Culture in Customers’ Expectations about the Hotel Service in Latin Countries with Different Human Development Levels22 cited
  • 2018Towards continuous improvement (CI) in professional service delivery: a systematic literature review16 cited
  • 2009Analysis of Service Processes Characteristics across a Range of Enterprises14 cited