References

• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1985The Analytic Hierarchy Process15,357 cited
• 1981Multiple Attribute Decision Making8,633 cited
• 1981Multiple Attribute Decision Making: Methods and Applications8,206 cited
• 1984A Service Quality Model and its Marketing Implications6,560 cited
• 1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
• 2011Multiple Attribute Decision Making1,666 cited
• 2006Evaluating intertwined effects in e-learning programs: A novel hybrid MCDM model based on factor analysis and DEMATEL1,270 cited
• 2006Developing global managers’ competencies using the fuzzy DEMATEL method1,249 cited
• 1996A model of consensus in group decision making under linguistic assessments1,152 cited
• 2002The evaluation of airline service quality by fuzzy MCDM890 cited
• 1986Group decision making with a fuzzy linguistic majority695 cited
• 2007Choosing knowledge management strategies by using a combined ANP and DEMATEL approach613 cited
• 1991Measuring Service Quality in the Travel and Tourism Industry