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The paradox of expertise: is the Wikipedia Reference Desk as good as your library?
16 references·8 citing·36 second hop
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1949Human behavior and the principle of least effort6,562 cited
  • 2007Wikinomics: how mass collaboration changes everything3,367 cited
  • 2006Expert political judgment: how good is it? how can we know?1,260 cited
  • 2004Studying cooperation and conflict between authors with history flow visualizations768 cited
  • 2004Measuring customer perceived online service quality498 cited
  • 2007Everything is miscellaneous: the power of the new digital disorder462 cited
  • 2007Talk Before You Type: Coordination in Wikipedia366 cited
  • 2006Can History Be Open Source? Wikipedia and the Future of the Past319 cited
  • 2005Assessing information quality of a community-based encyclopedia247 cited
  • 2005Collaborative Authoring on the Web: A Genre Analysis of Online Encyclopedias208 cited
  • 2001Bounded rationality and satisficing in young people's Web‐based decision making202 cited
  • 2003Rethinking paradigms of service166 cited
  • 2006Evaluating authoritative sources using social networks: an insight from Wikipedia

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145 cited
  • 2008Credibility on the internet: shifting from authority to reliability121 cited
  • Cited by

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    • 2012Searching for information sources: Students' behaviour in electronic environment3 cited
    • 2022What Do Reference Librarians Do Now?3 cited
    • 2013To Love, Honor, and Inform from This Site Forward: A Model of Dyadic Information Behavior in Online-Initiated Relationships3 cited
    • 2012Paradoxes and Play: An Emergent Theory of How Community College Librarians Sustain Library Instruction Programs.3 cited