SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Examining Publics' Crisis Responses According to Different Shades of Anger and Sympathy
16 references·16 citing·35 second hopsampled
Examining Publics' Crisis Responses According to Different Shades of Anger and Sympathy (2013)Examining Publics' Crisis Responses Accor…Stress: Appraisal and Coping (2013)Stress: Appraisal and CopingWhat good are positive emotions in crisis? A prospective study of resilience and emotions following the terrorist attacks on the United States on September 11th, 2001. (2003)What good are positive emotio…Positive Emotions Trigger Upward Spirals Toward Emotional Well-Being (2002)Positive Emotions Trigger Upw…Fear, anger, and risk. (2001)Fear, anger, and risk.Positive affect and the other side of coping. (2000)Positive affect and the other…Beyond valence: Toward a model of emotion-specific influences on judgement and choice (2000)Beyond valence: Toward a mode…The Role of Emotions in Marketing (1999)The Role of Emotions in Marke…What Good Are Positive Emotions? (1998)What Good Are Positive Emotio…Emotion And Adaptation (1991)Emotion And AdaptationRelations among emotion, appraisal, and emotional action readiness. (1989)Relations among emotion, appr…Perception of Risk (1987)Perception of RiskStress, appraisal, and coping (1985)Stress, appraisal, and copingStress, Appraisal, and Coping. New York, NY: Springer; (1984)Stress, Appraisal, and Coping…Human Emotions (1977)Human EmotionsAttitude-behavior relations: A theoretical analysis and review of empirical research. (1977)Attitude-behavior relations: …The Measurement of Meaning (1957)The Measurement of MeaningWarranted inferences of mediation and possibility of a threshold effect: Verifying the mediating effects of anger in situational crisis communication theory (2023)Warranted inferences of media…Restoring trust through transparency: Examining the effects of transparency strategies on police crisis communication in Mainland China (2023)Restoring trust through trans…Information Seeking and Processing during the Outbreak of COVID-19 in Taiwan: Examining the Effects of Emotions and Informational Subjective Norms (2022)Information Seeking and Proce…Do Mixed Emotions Matter in a Crisis? The Impact of Expressing Sadness and Sympathy on Organizational Reputation and Forgiveness (2022)Do Mixed Emotions Matter in a…“Just Say You’re Sorry”: Avoidance and Revenge Behavior in Response to Organizations Apologizing for Fraud (2021)“Just Say You’re Sorry”: Avoi…How the Interplay of Consumer-Brand Identification and Crises Influences the Effectiveness of Corporate Response Strategies (2020)How the Interplay of Consumer…Fixing the barn door before the horse bolts: Effects of pre-crisis engagement and stealing thunder in crisis communication (2020)Fixing the barn door before t…When Blame-Giving Crisis Communications are Persuasive: A Dual-Influence Model and Its Boundary Conditions (2019)When Blame-Giving Crisis Comm…Corporate dialogue in crises of China: Examining dialogic strategies and communicative outcomes in a child abuse scandal (2019)Corporate dialogue in crises …The interaction effect between brand identification and personal crisis relevance on consumers’ emotional reactions to a fashion brand crisis (2018)The interaction effect betwee…How to Fix a Lie? The Formation of Volkswagen’s Post-crisis Reputation Among the German Public (2018)How to Fix a Lie? The Formati…An Examination of Antecedents to Perceived Community Resilience in Disaster Postcrisis Communication (2018)An Examination of Antecedents…Handling negative publicity (2017)Handling negative publicityWeathering the crisis: Effects of stealing thunder in crisis communication (2016)Weathering the crisis: Effect…Understanding emotionally involved publics (2016)Understanding emotionally inv…Emotional stakeholders as “crisis communicators” in social media (2016)Emotional stakeholders as “cr…The Principles of Psychology (1891)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A circumplex model of affect. (1980)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Customer engagement: the construct, antecedents, and consequences (2016)Understanding Customer Experience Throughout the Customer Journey (2016)Nature of Prejudice (1954)The Handbook of Social Psychology (1969)From Intentions to Actions: A Theory of Planned Behavior (1985)The Elaboration Likelihood Model of Persuasion (1986)The theory of planned behavior (1991)Behavioral Decision Theory (1961)The Framing of Decisions and the Psychology of Choice (1981)Judgment under Uncertainty (1982)The Social Amplification of Risk: A Conceptual Framework (1988)Risk as Analysis and Risk as Feelings: Some Thoughts about Affect, Reason, Risk, and Rationality (2004)Using social and behavioural science to support COVID-19 pandemic response (2020)Prospect Theory: An Analysis of Decision under Risk (1979)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Prospect theory: An analysis of decision under risk (1988)Risk as feelings. (2001)Power, approach, and inhibition. (2003)Emotion and Decision Making (2014)Attachment and Loss (1969)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Intrinsic Motivation and Self-Determination in Human Behavior (1988)The Benefits of Frequent Positive Affect: Does Happiness Lead to Success? (2005)The job demands-resources model of burnout. (2001)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)Attitudinal effects of mere exposure. (1968)Measuring emotion: The self-assessment manikin and the semantic differential (1994)A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition. (2002)If it changes it must be a process: Study of emotion and coping during three stages of a college examination. (1985)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1985Stress, appraisal, and coping31,975 cited
  • 2013Stress: Appraisal and Coping27,826 cited
  • 1991Emotion And Adaptation12,682 cited
  • 1957The Measurement of Meaning9,430 cited
  • 1987Perception of Risk9,263 cited
  • 1977Attitude-behavior relations: A theoretical analysis and review of empirical research.7,609 cited
  • 1998What Good Are Positive Emotions?6,063 cited
  • 1984Stress, Appraisal, and Coping. New York, NY: Springer;3,473 cited
  • 2001Fear, anger, and risk.3,309 cited
  • 1999The Role of Emotions in Marketing3,295 cited
  • 2000Beyond valence: Toward a model of emotion-specific influences on judgement and choice3,030 cited
  • 1977Human Emotions2,868 cited
  • 2003What good are positive emotions in crisis? A prospective study of resilience and emotions following the terrorist attacks on the United States on September 11th, 2001.2,796 cited
  • 2002Positive Emotions Trigger Upward Spirals Toward Emotional Well-Being2,652 cited
  • 2000Positive affect and the other side of coping.2,470 cited
  • 1989Relations among emotion, appraisal, and emotional action readiness.

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2,379 cited

Cited by

  • 2023Restoring trust through transparency: Examining the effects of transparency strategies on police crisis communication in Mainland China48 cited
  • 2016Weathering the crisis: Effects of stealing thunder in crisis communication48 cited
  • 2016Emotional stakeholders as “crisis communicators” in social media47 cited
  • 2018An Examination of Antecedents to Perceived Community Resilience in Disaster Postcrisis Communication44 cited
  • 2019When Blame-Giving Crisis Communications are Persuasive: A Dual-Influence Model and Its Boundary Conditions32 cited
  • 2020How the Interplay of Consumer-Brand Identification and Crises Influences the Effectiveness of Corporate Response Strategies29 cited
  • 2016Understanding emotionally involved publics24 cited
  • 2017Handling negative publicity24 cited
  • 2018The interaction effect between brand identification and personal crisis relevance on consumers’ emotional reactions to a fashion brand crisis23 cited
  • 2020Fixing the barn door before the horse bolts: Effects of pre-crisis engagement and stealing thunder in crisis communication21 cited
  • 2019Corporate dialogue in crises of China: Examining dialogic strategies and communicative outcomes in a child abuse scandal21 cited
  • 2021“Just Say You’re Sorry”: Avoidance and Revenge Behavior in Response to Organizations Apologizing for Fraud20 cited
  • 2018How to Fix a Lie? The Formation of Volkswagen’s Post-crisis Reputation Among the German Public19 cited
  • 2023Warranted inferences of mediation and possibility of a threshold effect: Verifying the mediating effects of anger in situational crisis communication theory18 cited
  • 2022Do Mixed Emotions Matter in a Crisis? The Impact of Expressing Sadness and Sympathy on Organizational Reputation and Forgiveness16 cited
  • 2022Information Seeking and Processing during the Outbreak of COVID-19 in Taiwan: Examining the Effects of Emotions and Informational Subjective Norms12 cited